So, let's start with the main thing: we will never fly with Natalie Tours again and we will save all our friends. This tour operator is the only thing that ruined our honeymoon trip 08/16/14-08/31/14 to Thailand (Pattaya), and completely. We took a 4* hotel, but luck. Upon arrival, the same 6 tourists, including us, were accommodated in a 3* hotel. We were a little upset, but decided to enjoy what we had. The rest of the tourists spent the whole day in negotiations with Natalie Tours on relocation to a hotel of the appropriate category. The next morning we came to a meeting with the guide Vadim and heard “in 15 minutes we are leaving for another hotel” - we were automatically moved with everyone else, without notifying us about it. To our question, “What would have happened if we hadn’t come now?”, Vadim logically answered, “But you came.” As a result, we lost exactly two days, spending them on suitcases. We (already all six tourists) turned to Vadim with a request to at least somehow apologize from the tour operator and compensate for 2 lost days. Vadim said that Natalie Tours are ready to give us a tour to the zoo worth 400 Baht in exchange for receipts that we have no claims against Natalie Tours. Quite suspicious, isn't it? No apologies/regrets were even verbally expressed. The company representative completely refused to give any contacts of his colleagues both in Thailand and in Moscow - “no one will do anything for you anyway.” Vadim’s tone and behavior horrified everyone - he used obscene words, was rude, and was insolent, waving his keychain with boxing gloves in front of us in a “bull” pose. When it became obvious to everyone that this was not only a violation of business etiquette and human treatment in general, but also smacked of lawlessness, we took out a camera. Vadim changed his tone and face even more: “I’ll break it for you now, put it away!” And then the curtain: “Russians don’t touch Russians in Thailand, but the Thais will do anything for my small fee.” Don't you think this is overkill? Realizing that there was no point in continuing the conversation with the representative of Natalie Tours in an intelligent shirt, we left to improve our vacation for the better. Of course, we did not sign any papers. This is where our communication with Vadim, thank God, ended. The holiday itself was good. On the eve of departure, on August 30, flight information should have appeared. But, of course, Natalie Tours is above this. Fortunately, we have the Internet and we found out when our flight was, but the question of transfer remained. Six poor tourists had already managed to unite and they had to call Vadim again. He responded with a standard refusal, saying that we need to call some Vera (wow, at least now he gave the contact of a colleague). It took three or more hours to reach Vera. Of course, Vera was completely out of the loop and if it weren’t for our call, no one would have even picked us up from the hotel. In the end, we left safely. The End.
Spain
Now tour operator Natalie Tours covers almost any destination, any country and resort. However, the main emphasis was initially placed on tours to Spain. It was the organization of travel to this country that made the tour operator famous throughout Russia. Thus, in 1996, tours to Spain occupied approximately 50% of the tourism market. In addition, in 2009 the company offered an “Adults and Children” tour. Statistics show that in the summer of 2009 it was the most popular tour that was present on the market. “Adults and Children” tours to the following countries were also offered: Turkey, Greece and Cyprus. The game program for young travelers is based on a pirate theme, and for the youngest clients (up to 5 years old) games featuring the characters of the popular Russian animated series “Luntik” are offered.
Almost any tour to Spain or another country can be considered conceptual and individual: it is precisely these qualities and features that the company has become famous on the market.
Search for a tour from Natalie Tours
Today, many people search for a tour via the Internet. With the advent of the World Wide Web, searching for a tour has become much easier: there is no need to even leave home, select best option You can sit comfortably in front of your computer. Regardless of which direction you decide to travel, rest assured that the travel agency Natalie Tour will definitely be able to find you the best the best option. Statistics show that the company serves up to 120,000 people annually, has numerous positive reviews, letters of gratitude and awards. An important advantage of a tour operator is the speed of work: Turkey, Egypt or another tour will be booked on a date and time convenient for you.
Hotels
Natalie Tour cooperates with the best hotels around the world. For example, the “Italy” tour offer is an opportunity to stay in one of the 500 prestigious hotels with which the company has been cooperating for many years. Every year the number of hotels with which the tour operator has partnerships is only growing. Currently, offices in Moscow and other cities offer a choice of hotels from economy class to luxury, thereby offering vacations for every taste and income. This means that tours to Egypt, Turkey, Spain and Italy will always be offered to vacationers Better conditions accommodation, efficiency of selection the desired hotel And high level service.
There is a travel agency in almost every city in Russia. In Moscow and St. Petersburg, Natalie Tours has a number of representative offices where you can purchase tours to favorable conditions. In addition, representatives of the tour operator are present in almost all cities. Thus, in case of an unforeseen situation, you can always receive qualified advice and assistance. It is enough to use the services of a travel agency once or visit the official website of Natalie Tours to understand that the rave reviews about the company fully correspond to the actual level of service and maintenance.
Tours by tour operator Natalie Tours. Toursin Northern and Southern Butovo, search for a tour, last minute tours from Moscow.
Special tour operator offers only for the SLETAT.RU travel agency network
"Natalie Tours" is a diversified tour operator company specializing in mass recreation, but taking into account the individual needs of each vacationer. Our company has been repeatedly recognized as a leader in shipping Russian tourists to Europe.
We offer our clients a wide and constantly growing range of offers, our own full-service host companies in most countries with uniform service quality standards, best hotels, verified by our employees and tourists, where the staff and management are focused on the Russian market, as well as insurance coverage from the best insurance company - Ingosstrakh.
We provide comprehensive travel services in the following destinations: Spain, UAE, Greece, Cyprus, Italy, Austria, Turkey, Thailand, Andorra, Cuba, Dominican Republic, Mexico, France, Portugal, Maldives, Mauritius, Seychelles, sea cruises, Switzerland, Germany, Czech Republic, Sri Lanka, Malta, Indonesia and Singapore.
We also provide our clients with a booking service individual tours- a universal assistant for those who want to easily and quickly find and book various services around the world. In 2014, a department was created that deals with the calculation of any non-standard individual requests and their booking, and provides comprehensive support for agencies on these orders.
And most importantly, it is now possible to book tours with flights on regular flights from all regions of Russia and an expanded selection of services offered.
In addition, the company has a service department corporate clients- the department of business tourism (MICE), whose clients during this time have become many large companies.
The mission of the Natalie Tours company is to contribute to the development of a civilized market of tourist services in Russia, providing at affordable prices vacations that meet the best international standards, in accordance with the concepts of professional honor.
Strengthening the position of the leader in the outbound tourism market by providing guaranteed High Quality service at all stages of the tour and building long-term relationships with clients - tourists of mass destinations who give preference to comfort.
Natalie Tours is known in the market for its unique travel products that attract the attention of a large number of clients. The exclusive tour "Adults and Children" is especially popular; for the 8th summer season it offers holidays with children's animation in resort hotels Spain, Greece, Cyprus, Italy. The basis of the tour is game programs in hotel mini-clubs for children 2-5 years old (Zebra club) and 6-12 years old (Pirates club).
