Refund money for air tickets purchased online. How to return air tickets purchased online

So, you have an electronic air ticket in your hands that you want to return, you have never issued a refund before and now you have a question about how this can be done, preferably with minimal, and if possible, without any financial losses. .

It is carried out according to the same procedure as the return of a paper air ticket. But one thing you need to check before returning is whether your e-ticket can be refunded. Look to see if there are “NON REF” marks on your airline ticket. This mark means that your air ticket is non-refundable and you will not get your money back. If this mark exists, it is located in the “Restrictions” column. Conditions regarding exchange and return can be found on the airline's website in the section on purchasing air tickets. Each airline has its own refund policies in accordance with the current legislation of the country where it is located.

Basically, the return conditions are the same; the more expensive the ticket you buy, the easier it is to return it and the more money you will receive upon return. And if a ticket is purchased at a special fare with restrictions, or at a promotion (sale, special offer) or at the cheapest fare, then it can only be exchanged for a ticket for another flight. But there are significant differences, for example: return electronic air ticket Air company Berlin (Air Berlin) is only possible on the day of booking; the e-ticket cannot be returned on subsequent days.

Please note that if there is less time left before departure, the higher the airline commission will be and the less money you will receive in the end

More than 1 day before departure, the full cost of the ticket is refunded, excluding fines and fees and commissions of the payment system, provided that it is included in the price of the ticket.

Less than 1 day before departure, the refund amount is 75% of the cost of the air ticket minus fines, fees, and payment system commissions

A request for an urgent refund must be sent at least 4 hours before check-in for the flight. Once registration begins, increased penalties for returning an electronic ticket begin to apply.

All the conditions and rules for returning an electronic air ticket have been met, but who will return the money, and who should I contact?

And you need to go to where you bought the ticket, i.e. if you bought a ticket through an airline, then you need to contact the airline, if you bought it through a travel agency, then contact this travel agency, if through a ticket office, then you need to contact the ticket office for a refund, etc. To process a refund of e-tickets, you must have your reservation number, flight number, ticket number, departure date and time ready. All this data is taken from the letter that is received at your email address after you have paid for the air ticket.

1 To return an air ticket, you need to fill out an electronic form for the return of an electronic air ticket, make a scan of the passport on which this electronic air ticket was issued and use a special form on the website to send this set, or send it by simple e-mail to the e-mail of the travel agency where you issued e-ticket.

2 You can issue a refund of an electronic air ticket directly at the agency itself, at your place of residence, in which case if the agency through which you issued the air ticket has a representative office in your city

3 If the e-ticket was purchased through travel agency, then the return must be made exclusively through her

Notice of refusal air transportation can only be accepted from the passenger indicated on the ticket, or from a person authorized by this passenger. But in this case, a notarized power of attorney will be required.

When will I get my money back for my e-ticket?

The time frame within which funds will be returned depends on the method of payment, the method of refund and the deadline for filing a refund application. Below are the ways to get your money back for canceling an e-ticket.

- refund to bank account
- to an electronic wallet
- to a bank card
- cash

To return funds to your bank account you need:
1 Full name or full name of the payee
2 Taxpayer identification number
3 Current account
4 Bank name
5 Bank identification code
6 Correspondent account

To return to an e-wallet
1 Full name of the sender of the payment
2 Type of payment system (Webmoney, RBK Money, LiqPay, Yandex money, etc.)
3 Electronic wallet number

To return to a bank card
1 order number

Remember: As soon as you confirm your consent to the return, the seats reserved for transportation will be automatically canceled by the reservation system on all unused sections of the route. Retroactive this action does not have.

And finally, the most important rule to remember when refund of electronic air ticket– the sooner you issue an electronic ticket refund, the greater the chances of avoiding financial losses

Today, online shopping has become very popular. They buy everything - from apartments and dachas to a loaf of bread. This situation also affected air tickets, but what to do if you cannot fly for some reason?

About buying air tickets online

How to return air tickets purchased online?

In reality, all you have to do is go to the ticket office and return the ticket (by presenting some documents). But doesn’t this mean that you need to go to the airport and ask for a ticket back?

You can, but you will lose a lot of time, so it is better to return your tickets online.

Cheap flights online

The first thing to remember is that you should definitely read the terms of agreement on the website where you buy the ticket. Sometimes you come across unscrupulous scammers who supposedly “sell” tickets, but in reality they scam people.

So remember - be sure to buy tickets through trusted, official airline websites, popular search aggregators, like: www.skyscanner.ru or www.aviasales.ru.

But let's get back to business.

Instructions for returning an air ticket

Online consultant:

• If the website where you purchased your ticket has an online consultant who answers customer questions in the chat - ask him all the questions you are interested in - he (s) is obliged to answer them.
• Don't be afraid to include your email or phone number, if he asks.

Booking site phone number:

• Call the number listed on the website where you booked your ticket and they will definitely tell you how to return the ticket and what the fine is due at your fare.

Airline:

• Call the airline office from which the ticket was purchased. The phone number is always listed on its official website. In this case, you need to provide the details of the passengers whose tickets you intend to return.
• You just need to clarify the airline’s commission and the amount of the fine for returning air tickets. It varies from operator to operator, so be sure to pay attention to commission rates.

There is no need to carry or send a printed copy of your e-ticket anywhere, as it does not play any significant role.

Tourist agency:

• If you are flying on tourist package, then when handing over your air ticket, you will have to contact the relevant agency and the air carrier agency, but in this case the entire trip will be cancelled.
• It should also be noted that in such cases the commission will be higher, and sometimes the ticket cannot be returned at all.
• If the air ticket is non-refundable, this must be stated in the conditions of purchase of the agency or carrier. The money is returned after a certain time.

Remember the main thing - when purchasing any air ticket (online or offline), you must carefully read all agreements and conditions, and also buy tickets only on trusted or official websites.

How much money passengers lose (commission) often depends on the reason for the return and the specific airline's policy.

Forced return

Sometimes it happens that you need to urgently return a ticket.

In what situations does this occur:

• sudden change in passengers' plans;
• Flight delay is too long;
• sudden serious illness.

In order to return your air ticket urgently, you must present Required documents, confirming a change in your plans, visa refusal, hospitalization certificate, and so on.

For ticket return a certain commission is charged, if an urgent return is required, then it will be an order of magnitude higher. The carrier is given an average of one month to make a decision, but you can rush them for an additional commission rate.

As soon as the company recognizes the return of the tickets as involuntary, you will be refunded all the money spent minus the commission.

As stated above, for an involuntary refund of an air ticket, all you need is a passport and any document that must reflect the reason for the “urgent refund”.

Return deadlines

Return times vary:

1. Consideration of the application usually lasts from several hours for an urgent return, up to a week for a regular application.
2. Request an application to the airline (if necessary) can take from several days to 3 months. The airline should not ignore your request, so after this period you should receive some kind of response; if ignored, you can sue the company or try to contact them by other methods.
3. Refunds are made on average within 4 days, but with additional payment the process may go faster. Money is transferred to a card, in cash (via an ATM or company branch) or through electronic wallets (WebMoney, Yandex.Money, and so on).

Voluntary refund of air ticket

A voluntary return differs from a forced return only in that the passenger returns his ticket entirely at his own request, without having valid reasons or documents confirming them.

To hand over a ticket voluntarily, you need to have a passport and an account where the money will be credited.

But in this case commissions and various sanctions towards the passenger are inevitable.

It is also worth considering that the higher the class of ticket (economy, business, first class), the lower the penalties will be if it is returned or changes are made to it at the discretion of the passenger.

As for the terms for consideration of the application, they are still the same and you can also rush the airline by paying additional money. You will have to present a scan of your passport and indicate your account (card, bank account, electronic wallets).

Basic Rules:

• You can see all the conditions for voluntary surrender of an air ticket in the relevant sections of the websites., where the air ticket is booked or contact a consultant for help (if one is available).
• You should be asked to leave contact information(telephone, e-mail, residential address) and fill in some other data (passport series and number, and so on).
• You can fill out the form without any fear., since on trusted or corporate sites, user privacy is always maintained at the proper level.
• Among other things, you may be asked to report to the nearest airline branch(if you bought a ticket directly on the airline’s website). In this case, it is better not to linger or be late.
• The terms are still the same as with a forced return., but there are penalties. The lower your flight class, the higher the fines will be.
• Fines vary from 200 to 1000 rubles (depending on the air carrier and class).

Get travel health insurance

Refund rules for children's air tickets

In fact, there are no differences as such from the return of an adult air ticket.

You will have to provide documents for yourself and the child (passport, birth certificate, SNILS, insurance policy, etc.).

It should also be noted that different penalties and commissions are an order of magnitude lower or absent altogether(it all depends on the airline).

Payment is transferred in the same ways as in the case of an adult ticket.

What should I do if my return ticket is not accepted?

Indeed, since 2015, so-called non-refundable or non-redeemable air tickets have appeared.

Since June 2015, Russian law allows Russian airlines do not refund money for air tickets if the passenger purchased air tickets at “Budget” and “Promo”, from “Transaero” - Promo, “Tourist” and “Discount” tariffs or the so-called “ non-refundable air tickets" In general, they can be described as Economy class tickets.

But what if your case is different, perhaps they are ignoring you or trying to deceive you?

If you are ignored, try reapplying or contact the airline or the site administration.

Usually they always leave their contact information in a visible place; if the contact information is not available anywhere, then contact a consultant.

But if there is no way at all to contact the site where the air tickets were purchased, then you will have to go to their nearest office.

If you continue to ignore it, you have the right to take legal action against the airline or booking site.

When you are charged with inflated commissions and fines, I recommend that you read the contracts and various instructions directly when purchasing a ticket.

But if you are asked to pay higher than those specified in the contract or higher than the standard commissions in the country, then you will have to either fly or write complaints to the company management and file lawsuits.

Unexpected ticket refund

• You ended up in the hospital shortly before departure, so you won’t be able to fly somewhere, what should you do?

In this case, ask for a hospitalization certificate or any other document confirming your state of health. You will be able to return your air ticket with minimal penalties, since the return will be considered forced.

• You were denied a visa to another country shortly before departure.

In this case, you can also issue a forced return with minimal losses. You just need to have your passport, a document confirming the visa refusal and your account.

Also, if your visa is delayed, ask for proof of the delay. Having the necessary documents, you can return your ticket or reschedule your flight.

• Has your close relative died or become seriously ill?

Then you are also allowed to return your air ticket urgently or change the departure date at minimal cost. To do this, you will need the necessary documents, including a death certificate.

If your plans suddenly change dramatically without the above reasons, then you can also return or make the necessary adjustments to the ticket, but the costs will be higher.

To do this, you will need a passport, international passport and visa (if you flew abroad) and your own account where the money will be transferred.

• Was your flight canceled or delayed for a long time?

In this case, your ticket will be returned automatically at no cost. To return a ticket, you will only need a passport and the ticket itself (in the case of an electronic ticket, you will need to present a proof of purchase).

Finally

When buying air tickets both online and offline, always read all the contracts that are provided to you. Don't hesitate to ask consultants and sellers.

You can also ask directly: “What should I do if I need to return my air ticket? "

If the consultant avoids tricky questions, then I recommend looking for other more reliable and responsive sites that sell air tickets, or buying a ticket directly in reality.

Article contributed by Christina Endless.

Nowadays, due to convenience and saving time, most people make purchases online, including booking airline tickets. Therefore, to purchase them, it is not at all necessary to go to the ticket office or contact a travel agency. On airline websites you can choose and book the most suitable option yourself.

Important! Air tickets purchased online are no different from those purchased in the usual way.

Often, having seen a favorable fare for a planned flight, promotions, discounts, tourists are not interested in the terms of its return and exchange if necessary. Don't worry, you can almost always get back the money you spent or part of it. Let's figure out how to return an air ticket with the least financial loss.

Electronic ticket and fare

First of all, pay attention to the fare specified by the air carrier.

Print out your e-ticket; it will contain all the information you need:

• point of departure (airport) and destination;
• last name, first name, patronymic of the passenger;
• number of your passport or other identification documents;
• airline code;
• flight number;
• booking class;
• type of tariff;
• departure date and time;
• fare set by the airline;
• air ticket price and number;
• date of its registration and validity period.

Non-refundable tariff

It is worth making sure that the air ticket purchased via the Internet does not have a note in the fare: “Non Ref” or “non refundable”. This word translated means “irrevocable”. At this rate, the cheapest tickets are purchased, on special promotions and on low-cost airlines. Such non-refundable budget fares may be called differently for different airlines.

For example, for Aeroflot PJSC these are economy class tickets: budget (saver) and promo (promo). In this case, it will be difficult to return the money. It is usually allowed to postpone the departure date with an additional payment by making changes to the issued transportation.

Sometimes this is an easier way out of the situation. According to the Federal Law of April 20, 2014. No. 79-FZ “On Amendments to the Air Code of the Russian Federation”, air carriers have the right to sell two types of air tickets. Some of them provide for the conditions for the return of freight charges upon termination of the contract of carriage, others do not.

It is important to know! You can get a refund for a ticket purchased at a non-refundable fare in case of illness or violation of the contract of carriage by the airline. In case of voluntary cancellation of the flight, the passenger will lose the previously paid amount of the carriage charge.

Return procedure

Let's look at how to return a plane ticket purchased at a regular fare via the Internet.

Important! Rule number one - apply for a refund to the place where you purchased your ticket.

Since the purchase was made online, you don’t have to go anywhere. You need to find the appropriate form on the website where you booked the ticket and fill it out. Carefully fill in all the required information:

• flight number, ticket number and booking code;
• exact date and time of departure.

Please attach to the relevant application:

• scanned passport (page with photo);
• payment receipt or bank statement.

If there is no specific application form on the website, then you can fill it out at will, call the specified contact numbers or write to the specified email address. You can call the airline's hotline or use the support services on the website.

It is important to keep in mind when handing over an air ticket that a refund application can only be submitted by the person who purchased it. Another person does not have the right to return it without the appropriate power of attorney.

Please pay special attention to filling out all ticket and personal information correctly. Indeed, in case of errors, the application will not be accepted for consideration and a new one will have to be written. You may miss the most favorable deadlines for submitting documents.

When is the best time to return an air ticket?

When thinking about the question of how to return a plane ticket, first of all, you need to remember two main things:

1. If a passenger voluntarily cancels a flight, it is best to notify the air carrier one day before the specified check-in time for the flight in order to receive back the amount paid for the ticket without paying a penalty. This applies to refundable tariffs;
2. Return conditions may vary depending on different airlines. You need to read them on official websites. But, as a rule, than more expensive ticket, the less problems there will be with his return;

Why is application deadline important? The sooner you return your ticket, the less fines or commissions you will pay to the air carrier. According to the Federal Law dated April 20, 2014. No. 79 “On amendments to the Air Code Russian Federation", airlines have an obligation to return all money (fare) paid for a ticket purchased at a refundable fare, subject to notification of cancellation of the flight 24 hours or more before the end of check-in for the flight.

If a ticket is returned less than a day before the end of check-in for a flight, but no later than the specified time for its completion, the penalty is 25% of the carriage charge and other expenses actually incurred by the air carrier. This rule applies to refundable tariffs.

So, how can you get a full refund of the money spent on purchasing a ticket and how much refund can a passenger expect? The airline may reduce the amount of the above penalty. It is recommended to read the rules for applying your fare on the carrier’s official website. All conditions for the return of a specific air ticket are described in detail there.

Forced and voluntary ticket return

It is necessary to distinguish between a forced refusal to fly and a voluntary one. For example, hospitalization, illness of family members and other force majeure circumstances beyond a person’s control can change his plans. In this case, along with your passport, you must present a document that is the reason for refusing the flight. For example, a certificate of hospitalization.

It is important! If an involuntary refusal is recognized, the airline will return 100% of the fare previously paid by the passenger.

How to return a child's air ticket

We figured out how to get money back for a returned adult air ticket. With children, a similar procedure occurs. Only in addition to your documents, you must provide documents for the child (birth certificate or passport, that is, the document with which the ticket was purchased).

What to do if your flight is canceled

The following question may also arise: “How to return an electronic plane ticket when a flight is canceled or rescheduled indefinitely?” In this situation, you will need the owner’s passport, air ticket or receipt (certificate) of its purchase (in case of electronic booking).

Note! The passenger's money must be returned in full if the flight is cancelled.

How will the airline return the money?

After submitting an application for a ticket refund, the average processing time is 7 days, but can last up to a month. It depends on the air carrier.

Money is returned to the tourist in the following ways:

• cash;
• transfer to an electronic wallet;
• transfer to a current account;
• transfer to a bank card.

Most often the same transfer method is chosen Money for the returned ticket, as it was paid for when booking.

It is important to provide the necessary additional information to speed up the return procedure:

• bank details, current account;
• name of the electronic transfer system, for example, Webmoney;
• e-wallet number.

It all depends on how the funds will be transferred.

Note! If within 90 days there is no response to the refund application from the airline, then the passenger has the right to go to court.

In some cases, it is more profitable to change the date and time of departure rather than cancel the flight. For some business class fares, a refund of the carriage fee is possible even if you are notified of flight cancellation after the end of the specified check-in time for the flight.

How to return a plane ticket and not lose money

Having considered the question that is relevant for many passengers, how to return an air ticket, it is important to remember the following rules:

1. The procedure for handing over electronic and regular tickets is practically no different. By purchasing it online, passengers save their time. In case of a ticket return, filling out and submitting documents takes place on the same resource where the reservation was made;
2. If a passenger voluntarily cancels a flight, it is important to submit an application for a ticket refund at least one day before check-in. If this condition is met, you can get up to 100% of the original cost back;
3. It is easiest to return business class tickets, but more difficult to return for budget fares. In some cases, it is recommended to agree to change the previously scheduled departure date, so the passenger will lose less money;
4. In the event of a forced return due to circumstances beyond the control of passengers, it is necessary to provide documents confirming the reason for canceling the flight. In this case, the passenger will not be charged any fines or fees even if the ticket was returned in less than 24 hours;
5. If a flight is canceled due to the fault of the airline or is postponed indefinitely, the client has the right to receive 100% of the original ticket price when returning it.

Answering the question of how to return a ticket with the least financial losses and analyzing all of the above, we can draw the following conclusions:

1. Before booking a flight online, carefully study all contracts and instructions provided on the airline’s website;
2. If circumstances arise that force one to cancel the flight, the passenger must return air tickets purchased via the Internet as quickly as possible by filling out an application for their return;
3. Fill out all necessary documents carefully and without errors;
4. Save your time by booking and returning air tickets on the websites of reliable airlines;
5. Don’t be afraid to buy them in advance, having found a suitable option on the Internet, because the procedure for returning an air ticket is simple, and the prices are early booking cheaper.

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Happy flights to all passengers!

First you need to understand and know that there are different ticket fares and booking classes. And depending on this very tariff and the time of ticket return, the amount of refund changes. The general rule is this: the cheaper the ticket, the greater the losses incurred when it is exchanged or returned.

Those who have purchased so-called premium tickets and business class tickets have an advantage. In this case, the fines are minimal or non-existent. But the price for such a ticket is significantly higher.

Economy class tickets have stricter conditions. Either part of the ticket price or only taxes are refunded. The fee includes fuel surcharge, airport taxes, and agent services.

Return Policy

Economy class tickets are different: regular, regular premium, discounted, promotional, group. There are about 17 of them. All of them are designated by letters (codes). When you book your tickets, check which class you are purchasing and read conditions of purchase, return, exchange and baggage check-in.

Return tickets from low-cost airlines such as airbaltic, airiasia are practically impossible . They usually only refund airport taxes. And at the same time, the request for a refund must be given almost a month before the departure date.

An example of a return from the low-cost airline airbaltic.

In any case, before buying a ticket, read the fare conditions and ticket return rules.

Reasons for returning an air ticket

The legal basis for the forced return of a ticket, according to which you or, God forbid, your relatives, are obliged to return the full cost, is considered to be:

• - flight delay for more than 3 hours
• - due to the airline itself (the flight was cancelled)
• - official visa refusal (show a copy of your passport with a visa refusal)
• - illness of a passenger with forced hospitalization
• - death of a close relative

All these return options are considered individually by the airline itself.

Tickets are not refundable if you do not fly due to illness (without forced hospitalization), personal problems, or the passenger simply does not show up for the flight.

They will not refund your ticket if you are flying as a package. You will have to hand over the entire package.

Refund deadlines for air tickets

The sooner you return your ticket, the more money you can get back for it. Remember, if you bought inexpensive tickets (at a promotion, with a discount), then most likely you will not be able to get the full amount back. Most companies will charge you some percentage for canceling your flight.

If you notify the airline 24 hours or more before departure, you may receive a refund of the amount you paid for your ticket less airline fees. If you cancel your flight less than 24 hours before departure, you will be refunded the amount minus a fee, the amount of which does not exceed 25% of the total cost of the ticket.

Where can I return an air ticket?

Refunds are made at the same place where you purchased the ticket.

• 1. Directly from the airline via the Internet or through the ticket office.
• 2. Through intermediary brokers.

And I’ll repeat it again: Again, read the refund conditions when purchasing a ticket.

Conditions for returning/exchanging tickets from Aeroflot

Online A refund is only possible if you purchased your ticket online. If you purchase a ticket through the box office, the refund is made through the box office or at the company's information and reservation center.

Ticket return procedure

Tickets are refunded only to the person who issued this ticket. Ticket money will be refunded to third parties only if there is a notarized power of attorney.

The ticket can be returned at the same place where you bought it.

• - If you bought at the cash register, go to the cash register. Bring your passport and air ticket with you. On the spot, you will write an application for a refund of the ticket (keep a copy of the application for yourself). Check the terms for refunds.
• - If you purchased online directly from the airline. Go to the airline's website, go to your Personal Area, find booked air ticket(booking section). Read the terms and conditions for ticket refunds again. Select the “Cancel” or “Return” button, or “Cancel” in the English version. Click on the button and then follow the instructions that will be offered to you.

If you do not have a personal account on the website, then find the support phone number on the website, call them and ask how to return the ticket. Before calling, please place your passport and ticket next to you, where your reservation number is indicated.

• - If you bought a ticket online from an agent company. The steps are the same as I described above. If you don’t have a personal account, look for the phone number on the website and call. Before calling, please place your passport and ticket next to each other, where your reservation number will be indicated.

Conclusion: troubles happen. They don't depend on us. By knowing our rights and acting carefully, we can get out of trouble with little or no loss.

In what cases can you get a refund for air tickets?

The conditions for refunding plane tickets depend on the reasons. If the return of air tickets is voluntary and the passenger, for personal reasons, refuses the flight, then he agrees with the airline’s terms and fines.

The amount that an airline will refund for unused air tickets depends on their fare. The cheaper the fare, the less chance you have of selling your tickets. If you are planning a charter flight, economy class, or purchasing a promotional offer, please note that if you cancel the trip, you will not be refunded the full cost of the air tickets, and you will have to pay extra when exchanging.

Refund of air tickets due to the fault of the airline

A passenger can return the full cost of air tickets in the event of a forced refund, which occurs due to the fault of the airline.

• Flight rescheduling or cancellation for more than 3 hours.
• The flight is not operating as scheduled.
• Changing the flight route.
• Failure of the airline to provide connecting flights.
• Lack of space on the plane (overbooking or overbooking).
• Delay of a passenger due to inspection at the airport (if during inspection no substances and items prohibited for transportation were found).

A refund of the full cost of air tickets is also possible in case of refusal to obtain a visa, in cases of hospitalization, death or illness of a passenger or his close relatives. Each airline ticket refund case is examined individually, requiring supporting documents: a certificate from the embassy or hospital.

Non-refundable air tickets

The hardest thing to do is get your money back for non-refundable air tickets. They are marked with the inscription Non Ref (Non Refundable) in the “Restrictions” section, which means “Not Refundable.” Even if there is no inscription, carefully study the information “Refunds” and “Exchange” (Change), because by purchasing a ticket, you agree to the terms and conditions of the airline.

Non-refundable air tickets are non-refundable fares; most often they are sold through promotions and special offers. All airlines have such tickets, and this fare is especially popular with low-cost airlines: Pobeda, airBaltic, Wizz Air, EasyJet, Ryanair and others. It is prohibited to return non-refundable air tickets, but there are exceptions.

In what cases can non-refundable air tickets be returned?

You can get a refund for non-refundable air tickets in the following cases:

• Illness of a passenger, a member of his family or a relative who is traveling with him on the flight.
• Death of a passenger's family member or close relative.
• Flight cancellation due to flight delay.

These cases must be documented before the end of check-in for the flight and medical certificates must be submitted to the airline.

For non-refundable air tickets, you can get a portion of the money back in the amount of the airport tax without a valid reason or documentary evidence. This is stated in the rules of the Air Code. The airline will not return an amount equal to the fare of a non-refundable air ticket.

How to exchange air tickets

A hassle-free exchange for another flight is rare and in most cases you will have to pay extra for it. The amount of the surcharge is calculated from the amount of the fine and the difference in the cost of tariffs. The rules are the same: than cheaper air ticket- the more expensive its exchange.

Business class air tickets are generally exempt from commission. If you want to exchange air tickets, do it as early as possible and always before the plane takes off. Compare the terms of return and exchange - sometimes it is more profitable to return your current air ticket and buy a new one.

How to get your air tickets back if you miss your flight

Refund of air tickets if a flight is missed depends on the fare and rules of the airline. Most likely, the money for the air ticket will not be returned, or a serious fine will be deducted. As soon as you realize that you are late, immediately call the airline and warn about it.

This way you will get back at least part of the cost of the air ticket - the airport tax. If you are late for check-in, but the flight has not yet been announced, run to the counter and try to solve the problem with the airline staff. Some air carriers make concessions and allow you to exchange air tickets.

How long to wait for money after returning air tickets

The exact refund period depends on the date of application, payment method and airline. If you ordered air tickets through a bank card, the transfer will arrive on the same card within 5 days to 2 months.

You must issue a refund for air tickets where you purchased them: on the website of the airline or ticket agency via the feedback form or by email. Prepare a copy of your passport, air tickets and details - the recipient's account, full name of the bank, BIC and correspondent account. If a letter or application is not answered within 3 days, you must call and find out the reason.

If you want to reduce risks, choose a tariff with flexible return conditions. Look for information about fares on the airline's website. The most profitable terms for returns and exchanges apply to business class tickets, the most inconvenient are non-refundable air tickets. Do not forget that you can return or exchange air tickets only where you bought them.

Is it possible to get a refund for air tickets purchased online?

Online ticket purchasing services exist in every airline. Each potential passenger has the opportunity to purchase tickets from any place convenient for him and at any convenient time. It is necessary to distinguish between the direct purchase of tickets and their reservation.

Purchasing tickets on the airline's website involves selecting the desired flight and mandatory payment for a travel document using specialized online services. Ticket booking is a special service that assigns the right to purchase a ticket to a specific passenger. That is, when booking, no payment is made, and the passenger only receives a guarantee that a travel document has been issued in his name, which still has to be received and paid for at the company’s office or at sales points.

Due to the fact that every person may have situations in which he is forced to cancel planned flights, he is faced with the important question of how to return an air ticket correctly and with minimal losses and get back the money spent.

When booking air tickets, you do not need to return anything directly, since the airline did not provide anything other than guarantees for the purchase of tickets. If a passenger’s plans have changed and he will not be able to use the company’s services, he can simply not buy booked ticket. Naturally, there cannot be any material losses in this case.

The return of a ticket purchased via the Internet, that is, one for which payment has already been made, is carried out according to the rules of a particular airline. Ticket return rules are published on the company’s website and passengers have the opportunity to familiarize themselves with them before purchasing. This must be done in every case, since only then can one say in advance whether a refund of air tickets is possible and what financial losses will result.

When returning tickets purchased using online services, be prepared to pay a fine.

The actual penalties do not depend on how exactly the ticket was purchased. The amount of the fine directly depends on the price of the air ticket. That is, the more expensive the ticket, the less the fine you will have to pay to return it. This rule applies to almost all airlines. Some companies do not impose financial penalties on passengers who return tickets at all.

If a ticket is purchased as part of a promotion carried out by the airline and with a significant discount, then the usual refund for it, as a rule, is not made. Such a ticket can only be exchanged for another flight.

The amount of the fine depends on how much time remains before departure. The less time left before the flight, the greater the amount of the fine withheld from the passenger.

It is also possible that a ticket purchased via the Internet cannot be returned at all. This condition must be specified during the sale and a note about it is made on the ticket form.

The procedure for returning an air ticket purchased online has its own characteristics. First, you need to fill out a special ticket refund form, which is available on every website where plane tickets are sold.

The completed application, along with a scan of the passport for which the ticket was purchased, is sent to the air carrier’s email address.

The application must contain the following information:

• last name, first name, patronymic of the passenger;
• flight number and departure date;
• indication of the method of purchasing an air ticket;
• details of a bank account, bank card or electronic wallet for transferring refunded money.

Please note that if you purchased an air ticket through a travel agency, the entire refund procedure must be carried out through this operator.

An application for a ticket refund will only be accepted from the person in whose name the ticket was purchased. If the return is carried out by another person, he must have a notarized power of attorney for the right to perform such an action.

This concludes the actions that a passenger must take when returning air tickets purchased via the Internet. He can only wait for the airline to review his application and return the money. Don't expect this to happen in shortest time. Sometimes the time from submitting an application for a ticket refund to receiving a direct refund is several weeks.

Money can be transferred to a bank card, to an electronic wallet, to a current account or, less commonly, in cash. Details for transferring funds must be provided to the airline along with the application.

In order to minimize losses from the return of air tickets purchased via the Internet, you must carefully study the carrier company's rules for such returns. Financial losses, as a rule, are inevitable, but each person has the power to reduce them.

How to get back the money spent on an air ticket with minimal losses

The relationship between the air carrier and the passenger is regulated by the Air Code of the Russian Federation, and more specifically by Articles 103 and 108 of this document. In fact, it all depends on the integrity of the airline and the demands of the client. And, of course, let’s not discount some agreements, thanks to which transport services protected themselves from the risks of refunds for unused tickets.

How does the state regulate the issue of refunds for air tickets?

According to Article 103 of the VC, the passenger has every right for a refund of the amount for the “carriage fee”, which is specified in the contract. The money must be returned at the time of termination of the agreement. The law states that the carrier is obliged to notify about the conditions for receiving money for the ticket before concluding the contract. It turns out that the airline can still set some rules - to please itself, of course.

Now about Article 108 of the VK, point by point:

1. The passenger must notify the carrier of termination of the contract no later than one day before the end of check-in for the flight.
2. The refund amount is calculated as the cost of the ticket minus the costs incurred by the carrier.
3. If the passenger notified the airline less than 24 hours before the end of check-in, the refund amount is reduced by 25% (for example: from 10 thousand rubles to 7.5 thousand rubles).
4. The carrier has the right not to pay money if the client decides to terminate the contract of carriage after check-in for the flight has ended. It turns out that if you are late for the plane, you will be refunded exactly 0 rubles for your ticket. 0 kopecks.
5. The agreement may be concluded with the condition of non-refund of the amount paid for the ticket. We are talking here about 100% non-refund of funds spent.

Of course, the state has provided for the option of forced refusal to transport by air due to the death of a close relative. But there are also “buts” here - you will have to notify the carrier 24 hours before departure, and the fact of death will still need to be documented. This exception applies to both refundable and non-refundable tickets.

How to return the cost of an air ticket purchased from Aeroflot

In June 2014, Aeroflot announced the introduction of non-refundable tickets on Budget and Promo fares. The message was made immediately after the corresponding changes in the RF CC.

The innovation also affected the “Optimum” tariff. A fixed penalty for returns was established (instead of the old 25%). At the same time, the company clarified that a warning about refusal of transportation less than 40 minutes before the established limit automatically transfers the ticket to “non-refundable” status.

According to the terms of the Contract of Carriage, the passenger is obliged to verbally notify Aeroflot of the termination of the contract at any sales office or authorized person at the place of purchase of the ticket. Written notification should be sent by registered mail to the address Moscow, st. Arbat, 10. When paying for a ticket with a debit or credit card the money is returned to where it was withdrawn.

List of documents that need to be prepared to carry out the procedure for refunding money for an air ticket:

1. Identification. If the application is not submitted by a passenger, a certified agreement on the transfer of authority to a person who acts in the interests of the airline client is required.
2. Statement of the established form. The average processing time for your application is 1-3 months.
3. Other documents.

The Aeroflot website lists the option of returning tickets on-line, that is, without visiting offices. To do this you will have to call the Information and Reservation Service by phone 8-800-444-5555.

The principle of working with clients is similar for each airline. To find out more details on how to return the money paid for your carrier’s ticket, please study the corresponding section on the company’s website.

Sales intermediaries: will they return the money you spent on an air ticket?

A fairly common occurrence: buying a ticket through an online intermediary, for example, Ozon Travel. Note that Ozon, like other similar companies, offer to buy a seat not only on Russian, but also on foreign flights.

We are asked to log into our personal account and click on the “Return and Exchange” button located directly opposite the order. There you will need to fill out an application, based on the points of which seats on the plane will be canceled and the refund amount will be calculated.

Ozon notifies that:

1. Foreign carriers most often enter into non-refundable contracts.
2. The sooner you submit your application, the greater your chances of avoiding maximum losses.
3. Some airlines may refund money for an air ticket if a passenger is officially denied a visa.

The intermediary, as well as the airline, will transfer the refund to the account from which payment for the flight was made.