Latest reviews
We were supposed to fly from Tenerife on 09.29.17. From 26.09. Watching the news, the hope that we would leave on time tended to zero with each next day. As a result, after regular media reports on 09.28.17 about that. that more than 300 passengers could not fly from Tenerife, it was decided to take tickets on Aeroflot (the cost by the way... full review
Flight #9317 Dalaman has not been able to fly for more than 16 hours. I was supposed to fly on September 25, 2017 at 6:20, check-in for the Dalaman flight was at 3:50. As a result, the flight has already been rescheduled 5 times. Now check-in for this flight will be carried out (via the Pulkovo electronic board) from 11.40-13:00. Departure time... full review
From September 23, 2017, flight NN-556 was scheduled for departure by VIM Avia at 13.20. The flight was postponed all day, and as a result, check-in began at 3.30 and was immediately postponed until 6.35. This is terrible. If you can’t serve, then there’s nothing to do. It’s a pity for the time , which is lost. I can’t fly from Yerevan to Moscow. Is it really not possible... full review
Flight 283 Moscow-Thessaloniki 16.09 was delayed for a couple of hours. Flight 284 Thessaloniki-Moscow 23.09. the return was delayed for a long time (about 10 hours). Yes this is bad. But, I would like to note my gratitude to the pilots and flight attendants. Thank you. The plane was also good. As for the schedule, this is primarily a question for the responsible authorities. Rosavitsia and the Ministry of Transport... full review
There is no worse company.
All items:
- adherence to the schedule;
- staff training;
- business culture.
These parameters are simply zero:
- flights fly whenever they want (for example, flight NN-357 from 09/16/2017 instead of 16 departed at 21-30, and this is not an isolated case);
- the staff is rude (company representative in Domodedovo (was 09/16/2017) about the reason... full review
I'm trying to leave on flight HH117. About 20 minutes after the scheduled departure, they announce an hour delay. And so 3 times. Online registration does not work. It is not possible to get through to the help desk. One flight has already left here. The second one will fly away soon. They are waiting for all competitors to fly in that direction. Shit company overall. full review
Flight NN9316 from Antalya, which was supposed to be on 12.09 at 9.05, was first postponed to 12.09 at 22.30 and then moved to 8.40 on 13.09, but even at that time we did not take off, next time 15.30, then 17.20 after 17.40. As a result, we took off at 18.30. A total of about 33 hours of delay, which is the most... full review
Flight 9305 Moscow-Antalya, booked for 06-00 09/13/2017.
The flight was rescheduled twice, eventually fixing flight 9313 at 13.20 from Domodedovo.
Upon arrival at the airport at the appointed time, it turns out that the flight has again been postponed until 16.40. On the departure board, all flights of this airline, if I may say so, are “burning” in red, either delayed or cancelled. People... full review
Today we flew flight nn5722 at 10.50 (seats 42g and d) from Antalya to Moscow, having read terrible reviews until recently we were afraid that there would be delays, the child was flying for the first time. They even prepared money in case of delays. To take any regular ticket and fly away in the end. But we were lucky, we took off at 10.57, 7... full review
Flight NN116 departure time: September 10 at 20:25, was eventually postponed to September 11? , and then the question is when will we fly and who will reimburse? Why is this and where is management looking? full review
Thessaloniki-Moscow. 09-09-20017.
The scheduled flight was shifted by 7 hours, with a new scheduled departure at 20:50, we sat at the airport all night with information just around the corner. In the morning we were taken to the hotel (2.5 hours away).
It's great, the sun, the air, but there is no understanding of when the flight will take off and the suitcases will be checked in...
Representatives said that:
-the plane was late... full review
Flight NN 283 - check-in from 13:30 for departure at 16:30. At 13:32 they announced that the flight was delayed until 20:15. The reason is that our plane took off for Yerevan with a delay of more than 5 hours. Given the time of his return, it is unlikely that we will leave before 21...disgusting! Lost a day of rest and acquired problems with transfer... full review
We flew on VIM-AVIA flight No. NN9309Y 08/22/2017 Moscow-Antalya.
The stated departure time is at 5:30.
When checking the status of the trip, it was discovered that the departure time had been postponed to 18:00 (more than 12 hours). No notification was received from the TUI travel agency about the postponement of the flight.
Upon arrival at Domodedovo airport we find out that the flight has been rescheduled... full review
Flight 126 Irkutsk-Moscow on August 15 was carried out on time, without delays. Flight 125 Moscow-Irkutsk on September 2 was also organized according to the schedule. This was very pleasing, because, having read reviews about the airline, we were prepared for the worst. But everything happened on time and we were happy.
The only thing I didn't like was the food on board the planes.
Vim Airlines or VIM-avia is a Russian carrier operating domestic and international flights from Moscow Domodedovo Airport. When planning a flight, you need to clarify all the information about the carrier in advance so as not to encounter surprises. Like every air carrier, VIM-avia has a number of nuances.
Carrier information
VIM-avia operates flights to Europe, Central Asia and throughout the Russian Federation from Moscow Domodedovo Airport. The history of the airline dates back to 2002. “VIM” are the initials of the company’s founder.
Airline code is NN. The carrier specializes in domestic and charter flights. Flights on the airline's planes are recognized as safe, but the carrier cannot boast of being obligatory. According to statistics, this airline delays passengers more often than others in the Russian Federation. charter flights.
The number of passengers carried by Vim Avia aircraft in 2016 exceeded 2 million people.
Vim Airlines is a Russian airline, and the official website is made entirely in Russian. The website provides detailed information about the company, as well as contact details and phone number of the service center. Thanks to a simple and intuitive interface, you can quickly book a ticket on the site. The company also offers online check-in for flight NN (carrier code), which saves time for each passenger.
Online registration
Before you check in for a flight online, you need to know the features of this service. Registration on the website becomes available no earlier than one day before the flight and closes 4 hours before departure.
A passenger cannot check in online in the following cases:
- under 14 years of age if unaccompanied;
- pregnancy;
- difficulty moving due to disability or excess weight.
Passengers transporting animals and people with infants must check in only at the airport counter. Restrictions are also imposed on deported, exiled and detained passengers.
At online registration no way to order Additional services Therefore, if you need to arrange for escort or transportation of animals, you should register at the airport.
Advantages of registering on the company website:
- no queues and plenty of time;
- independent choice of seat in the cabin;
- independent printing of boarding passes.
Important! If the passenger does not have luggage, except hand luggage, online check-in eliminates the need to go to the airport counter.
To register, you must go to the appropriate page. There you need to enter the following data:
- passenger's last name;
- flight number;
- e-ticket number.
The flight date is also selected in the corresponding window. After identification, the passenger will be redirected to the page to register for the flight. If registration is already open, you must select the passenger’s last name in the appropriate window and click the “Proceed to registration” button. The site will then redirect to a page to select a seat in the cabin. The seat map, depending on the flight, is colored in several colors. Not every sector of seats is available for online registration. Yes, places increased comfort require an additional fee of 1000 or 2000 rubles (depending on the flight distance) and are paid only at the check-in counter at the airport.
Having chosen the place you like, you need to click the button at the bottom of the page and confirm that the entered data is correct. The passenger will then be redirected to a page to print their boarding passes. You can print them immediately or forward them to your email.
If you have a printed boarding pass, there is no need for additional check-in at the counter if the passenger does not check luggage. Thus, for a passenger with hand luggage, online check-in is a great way to avoid queues at the counter. But do not forget that you need to arrive at the airport in advance in order to have time to go through all customs formalities.
Important! Groups of passengers larger than nine people cannot register online.
If a passenger has difficulty printing boarding passes, this problem can be resolved directly at the check-in counter at the airport. You should seek assistance no later than an hour before your flight departure.
Airline fares
The airline has 5 tariffs:
- Promo;
- Economy;
- Economy Plus;
- Economy Comfort;
- Business.
Priority during check-in for the plane is given to passengers who have purchased Economy Comfort and Business fare tickets. These fares also include improved meals and a larger baggage allowance.
The most budget tariff is “Promo”. When purchasing tickets at this fare, please note that the conditions of the fare exclude the possibility of returning a ticket or changing the flight date.
If you need to return a ticket, please contact the place where you purchased it. In this case, the passenger must have a passport with him. If the ticket was purchased on the website, to process a refund you must send a request to the email address of the carrier's service center.
The cost of the fine when returning a ticket depends on when the operation was performed. If the refund is issued more than a day before the flight, the cost of the service is 1000 rubles. If there are less than 24 hours left before the flight, the fine is 1000 rubles and half the cost of the ticket. Returning a ticket after the plane departs will cost 2,000 rubles and half the cost of the ticket.
Important! If you need to exchange your ticket, you will have to pay a fine. The company does not provide exchange, so you should issue a refund and then purchase a new ticket.
Special offer from the company
On some routes that involve a long flight, passengers can use the hotel accommodation service for one day free of charge. The service is available only for flights departing from Irkutsk, Yakutsk, Anadyr and a number of other cities. The service is also available for flights to these cities. A detailed list of directions should be found on the official website or at the service center.
Accommodation for passengers flying from Domodedovo Airport is possible no earlier than one day before departure. The accommodation service is not provided if there are less than five hours left before departure.
In order to use the service, the passenger must contact the airport ticket office before or immediately after the flight. The service is provided only if you have a passenger ticket.
Important! Accommodation is provided free of charge for one day, but does not include meals at the hotel.
Baggage transportation
The baggage allowance on VIM-Avia aircraft depends on the comfort class and is:
- 1 place, weight up to 10 kg for the “Promo” tariff;
- 1st place, weight up to 23 kg – “Economy”;
- 2 seats, each weight up to 23 kg – “Economy Plus”;
- 2 seats, each weight up to 32 kg – “Economy Comfort” and “Business” tariffs.
The weight of hand luggage for the first three fares is no more than 5 kg. When purchasing tickets at Economy Comfort and Business fares, a passenger can carry up to 10 kg of hand luggage.
In addition, when flying in some directions, the baggage allowance changes. On flights to or from Tajikistan, a passenger can carry up to 20 kg of baggage free of charge, regardless of comfort class.
When flying to Pevek, the baggage allowance is 23 kg in the luggage compartment and 5 kg of hand luggage.
When traveling with children, the folded stroller is carried free of charge. You will not have to pay for the transportation of skis and additional ski equipment if the weight of the skis together with the cover is no more than 10 kg, and the cover with additional equipment weighs less than 6 kg.
In addition, restrictions are imposed on the dimensions of transported luggage. The total dimensions of each side of luggage must not exceed 2030 mm. The dimensions of hand luggage should not exceed 550x400x200 mm.
When flying with small children and infants, a child's seat can be carried free of charge, but only if the child is provided with a separate seat in which the seat can be secured.
Transportation of animals, except for a guide dog, is not included in the baggage allowance and is paid separately, regardless of whether the pet is transported in the cabin or in the luggage compartment. At the same time, the carrier imposes a number of requirements that must be met when transporting a pet.
Excess baggage is paid for when purchasing tickets or during check-in at the airport. Notify about transportation excess baggage You must pay the shipping costs in advance.
Important! Baggage fees may vary depending on the flight, so you should check with airline staff for this information when booking your tickets. Transportation of pets is also paid in advance.
Meals during the flight
Despite the negative reviews that can be found about Vim Airlines, this airline pays attention to food on board. It depends on two factors: passenger comfort class and flight duration.
Business class passengers receive a hot lunch or hot breakfast. Portion size and diet depend on the duration of the flight.
In economy class on short flights lasting up to 3.5 hours, passengers are offered a tea set - pastries and a hot drink (tea or coffee). For flights that last longer than 3.5 hours, the passenger receives hot meals. The choice of non-alcoholic drinks on the airline's planes is small - tea, coffee, water. All food is served in standard plastic boxes.
On regular flights, each passenger can pre-order a special meal. The range of special meals includes food for vegetarians, food for passengers with religious restrictions, and special food for children. Special meals are available free of charge, but only upon reservation and on flights longer than four hours.
Important! The airline staff should be notified of the need for special meals at least 24 hours before departure.
Flying with children
If you are planning a flight with a child, parents should book tickets in advance and make sure that they have the baby's birth certificate with them. If a child is under five years old, he can only fly with adult relatives. When checking in for a flight, staff often check your age by asking for your birth certificate.
Children under two years old can fly for free, but only on domestic flights around the country. In this case, the baby is not provided with a separate seat.
For international flights, a child under two years old will have to pay about 10% of the cost of a full ticket, but only if the child is not provided with a separate seat.
The need to travel with an infant must be communicated in advance. If you need a bassinet, you must inform the carrier at least two days before the flight date. The number of seats with bassinets on airplanes is limited. In addition, not all aircraft are equipped with seats with bassinets for babies. This information should be clarified when booking tickets.
The company provides a service for accompanying children flying without parents. For children aged 5-12 years, ordering this service is required; older children can fly alone.
When flying with a baby on the plane, you can take baby food. You can also order food for babies from the carrier. Requests for baby food should be made no later than one day before departure.
According to the airline's rules, pregnant women are allowed on the plane only if there are more than eight weeks left before giving birth. At a later date, the carrier may refuse check-in for the flight.
Company aircraft
In total, Vim Airlines has 21 aircraft operating domestic and international flights. Flights are operated by Airbus (models 319, 330) and Boeing (models 737, 757, 777).
The planes are presented in different cabins. The cabins of some aircraft have only one comfort class - economy.
The Airbus A319 is designed to accommodate 150 passengers. VIM-avia owns four such aircraft, whose age ranges from 9.5 to 12.5 years. The Airbus A330-200 aircraft is designed for an average of 250 passengers. The company owns two such aircraft.
Boeing aircraft are presented in the following quantities: 2 737-500 aircraft, 4 757-200 aircraft and 9 Boeing 777-200ER airliners. The average age of these airliners ranges from 5 to 15 years.
The company's small aircraft fleet imposes restrictions on the duration and range of flights, but despite this there are quite a lot of regular flights. The average annual number of passengers is more than 2 million people. However, the shortage of aircraft causes repeated flight delays and rescheduling of flights.
The “headquarters” of Vim Airlines is Moscow airport Domodedovo. This airport ranks second in the Russian Federation in terms of the number of passengers served. Domodedovo took 12th place in the ranking of the busiest airports in Europe.
A special feature of the airport is the presence of two runways, which are located two kilometers from each other. Thus, at this airport it is possible to simultaneously take off and land aircraft on different runways.
The passenger terminal is certified according to international quality standards. The concept of the airport is “everything under one roof”. Huge area passenger terminal equipped with everything necessary for a comfortable time while waiting to board your flight.
Passengers with children under eight years of age should know that the terminal has a free room for mother and child, where the child can relax, eat and play. Domodedovo also has a mosque, a synagogue and an Orthodox chapel.
The airline does not have regular discounts or loyalty programs. Flight tickets can be booked on the official website, in Euroset stores or through Qiwi terminals.
Video
The airline operates scheduled and charter flights to more than 30 destinations. The company's disadvantage is the regular delays of charter flights and changes in departure dates due to a shortage of aircraft.
Russian history VIM Airlines dates back to 2002. A year later, the young company becomes the official air carrier of cargo and passengers. Since 2004, the company has reached a new level, increasing the number of aircraft, and at the same time developing new flight directions. Thanks to these actions, already in 2004 the company became a leader in providing charter flights according to existing tourist destinations. It is part of the holding company of the same name with the Russian Sky air carrier.
Activities of VIM Airlines
The VIM-Avia airline expanded the scope of its activities in 2006 and established official partnerships with the UN, fulfilling its orders. A year later, strategic measures aimed at further growth of the airline contributed to VIM Airlines becoming a leader in the number of passengers carried. Intensity air transport increases significantly as a result of effective company management and excellent staff performance.
Modern air park
The company owns a fleet of the most modern aircraft, equipped with audio and video equipment and the most effective means to ensure the safety of air transportation.
The sphere of influence of VIM-Avia airline in Russia is constantly increasing due to the rapid growth in the volume of its air traffic.
The main task of the company is to organize a safe and comfortable flight for aircraft customers. Why does the air carrier continuously update its air fleet? For the same purpose, strict compliance with international standards and regulations for the operation of civil aviation vessels is ensured.
It should be noted that 2010 was marked for the Russian air carrier VIM-Avia by receiving an IOSA Certificate. Thus, the International Association air transport recognized the safety of air travel carried out by the airline in all directions.
Vim Avia's immediate plans
The number of passengers carried by VIM-Avia over the past year has already exceeded two million. The airline's management strives to further increase this figure and plans to increase it to 5 million passengers. To achieve its goals in a short time, the air carrier company is expanding its flight geography and equipping its fleet with the latest aircraft, ensuring more efficient operation.
Constant promotions and the introduction of preferential fares help attract new customers and increase passenger traffic.
Social priorities
"VIM Airlines" is a socially oriented company that carries out charity work in various areas. Russian airline helps war and labor veterans, supports orphans, students, provides funding in the field of culture and sports. Support is provided to people who find themselves in difficult situations due to emergency events.
Special conditions for purchasing tickets and registration
Tickets for flights operated by the major Russian air carrier VIM Airlines are sold at the airport ticket offices, and you can order them on the website. Payment for company plane tickets is carried out in cash and non-cash form.
The carrier has implemented an online check-in procedure for greater comfort for its customers.
Online check-in provides VIM Airlines passengers with the choice of free seat in the aircraft cabin and the opportunity not to stand at the check-in counter if there is no luggage. For the convenience of clients not burdened with luggage, self-check-in kiosks were organized at the airport. Registration with them is not particularly difficult and does not take up much-needed time. Passengers on select international flights can reserve an available seat at their discretion using their mobile device.
IATA code: NN, ICAO code: MOV
Contact Information
- Address: 119052, Russia, Moscow, st. Novokhokhlovskaya, 23/1.
- Telephone: +74956429611;
- Email: [email protected];
- Official site:
Aircraft fleet
The company's fleet consists of 11 medium-haul Boeing 757-200 aircraft.
Boeing 757-230 // www.airliners.net
Route network
The airline operates flights to the following destinations:
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Carry-on baggage rules
For passengers economy class- no more than one piece of luggage, weighing up to 5 kg, with maximum dimensions of three dimensions - 55x40x20 cm;
For business class passengers - no more than two pieces of baggage, weighing up to 5 kg each, with maximum dimensions of three dimensions - 55x40x20 cm.
Baggage rules
On flights of Vim-Avia airlines, the baggage weight allowance applies:
- 30 kg - business class;
- 20 kg - economy class.
On some flights, the free baggage allowance has been increased. This information can be clarified on the carrier’s official website www.vim-avia.com.
Classes of service and cabin layout
All of the company's aircraft are equipped with audio and video systems. Video monitors are installed in aircraft cabins.
Business Class
The distance between the seats in the business class cabin is 84 cm. Business class passengers are offered cold and hot meals, juices, soft drinks, tea and coffee, and alcoholic drinks.
Economy class
The distance between seats in economy class is 79 cm. During the flight, economy class passengers are offered cold (for a flight duration of up to 2 hours) or hot (for a flight duration of more than 2 hours) meals, soft drinks, juices, tea and coffee. For an additional fee you can purchase wine, beer, cognac, champagne and confectionery.
