DoubleTree by Hilton Resort & Spa Marjan Island – Reviews. DoubleTree by Hilton Resort & Spa Marjan Island – Reviews Room types at Double Tree Hilton Uae

9,0

Perfect

• . Rest
• . Family with small children

The reception staff is incompetent; upon check-in, they couldn’t find my payment for a very long time (although I booked the hotel a month in advance with a non-refundable payment immediately for the entire period of stay through Booking!) and demanded that I pay again, citing the fact that I only had one day paid for and without breakfast, after an hour of torment they still sorted everything out and settled in. For a week's stay they asked for a deposit of $500, but then they agreed on $200, which was returned a month after departure. The hotel is located on an island, there is nothing in the area except a deserted embankment with rental cars for children, the nearest mall is 15 minutes by taxi, a minimarket with prices 2-3 times higher than in Moscow is a 10-minute walk away.

Breakfast and dinner were great, everything was great, room, pool, beach, super! Dinner can be purchased for $40 per person, but it's worth it.

Uzbekistan

2 marks “helpful review”

8,0

Very good

• . Rest
• . Family with small children
• . 6 nights stay
• . Sent from phone

For Muslim tourists, alcohol must be removed before leaving. If they ask, then give it.

5 stars. Certainly...

Length of stay: January 2020

Russia

5 marks “helpful review”

8,0

• . Rest
• . Family with small children
• . 9 nights stay
• . Sent from phone

I liked everything!

The advantages are that there is a large and warm pool. I liked everything. No complaints. I recommend it especially with children. Everything is provided for them there.

Length of stay: January 2020

Russia

2 marks “helpful review”

4,0

• . Rest
• . Family with small children
• . 10 night stay

The pools were not heated, because we were unlucky with the weather in the first days - we decided that we could spend time in the declared heated pools, but it turned out that they were colder than the water in the bay. The food was like in a canteen; in 10 days we never saw seafood except one fish (similar to tilapia), no shrimp, no red fish Changed room on the second day due to a malfunction of the equipment on the roof (strong noise), they tried to fix it but couldn’t The beach is made of ground shells instead of sand All inclusive does not include a minibar, ice cream on site and many other services that are included in most hotels. The hotel does not provide a potty for a child (I have never seen anything like this)

Good staff responsive to requests Room furnishings and plumbing are good

Length of stay: January 2020

Russia

17 marks “helpful review”

5,0

Good enough

• . Rest
• . Family with small children
• . 4 nights stay
• . Sent from phone

Dirty! No one has ever washed the balconies, there is also many years of dust behind the bed, a shame for Hilton! Near the room, during the high season, they began to repair the pool, jackhammers all day long, horror!!! We had a room overlooking the pool, no apologies or compensation! All-inclusive restaurant-canteen, every time you came out of it the clothes smelled like food for half a day! The food, although fresh, does not look like a restaurant, we never had seafood during the 5 days of our stay, the wine is poured from paper containers - the first time I have seen this in a five-star hotel, the alcoholic cocktails are simply terrible and a shame. Overall a disappointment. The staff, especially at the reception, are not friendly, the waiters too, it feels like they are very tired or are serving duty, no smile or cheerfulness on their faces, any request was met with a sigh and pursed lips! There is no animation at all, neither for adults nor for children, the animators walk around like sleepy flies, and in the children's club they are also irritated!!! Attention: do not believe when the clinic tells you that it takes a very long time to agree with the insurance company on the medicine and offers to buy it for cash! Do not believe when the pharmacist says that “this” medicine is not covered by your insurance (without even looking at it), do not believe at the reception that there is no shuttle bus to the airport, and they apparently offer you their own taxi! Shuttle bus is available at rakshuttle.com the day before departure, buy tickets there to Dubai Airport 80AED for a family of 4! It takes about 60 minutes. And lastly, they forgot their phone there, so the manager sent it to Dubai by transport without indicating almost any information (although we provided everything) and as a result we got new problems (((

Large territory, room design, children's playgrounds and water park. Mini clinic and pharmacy on the territory of the Hotel.

Length of stay: January 2020

Russia

3 marks “helpful review”

"Nice holiday"

• . Rest
• . Family with small children
• . 7 nights stay
• . Sent from phone

We had an all Inc package, which included snacks from 13 to 16, in fact they asked us for money for them (75 dirhams per set). Which is strange. I have attached a photo of the reminder for guests.

The fastest Check-in) Wonderful cookies upon arrival. Nice and clean room (we had the furthest building from the main building 4.5.1 - very quiet and a wonderful view of the sea). There is a lot of entertainment for children: in the children's water park there is heated water (!), even in Atlantis there is no such thing in the children's area, a warm children's pool, a good playroom. The food is delicious, various cheeses, delicious salads (Greek, Caesar, vegetable - there was none with mayonnaise), always meat and fish. Delicious desserts. The staff is always friendly and ready to help with everything. Special thanks to the chef - I saw that my child could not decide on food for dinner, he came up and asked what she wanted - after 5 minutes we had a dish for her))) This attitude towards the guests amazed me. The child was full, the parents were happy. Thank you. By the way, it is important - there is a medical center on the hotel premises, medical policies are accredited, you can get help, if necessary, without leaving the hotel. This is very important for holidays with children.

Length of stay: January 2020

Russia

“I will definitely come again”

• . Rest
• . Solo traveler
• . 8 nights stay
• . Sent from phone

I liked everything very much

Length of stay: December 2019

Russia

3 marks “helpful review”

9,0

Perfect

• . Rest
• . Family with small children
• . Sent from phone

It was cold, it was raining and the child was not allowed into the indoor pool

Territory, availability of tennis tables

Length of stay: November 2019

Russia

16 marks “helpful review”

9,0

"A hotel with an emphasis on family vacation and a lot of things for children."

• . Rest
• . Family with small children
• . 7 nights stay
• . Sent from phone

For a whole week, the hammam in the spa center does not work, and every day the workers honestly promise, looking into their eyes, that tomorrow the hammam will work, and tomorrow everything will be new)

I would like to note the work of the Hilton club staff, especially Nigora, who solves any situation instantly and effectively! If during your stay you have any questions about the service or the language barrier prevents you from reaching an agreement, they will always help you here and solve everything! PS: I forgot to indicate that this option is located immediately to the right at the entrance to the hotel.

Length of stay: December 2019

Russia

51 marks “helpful review”

7,5

"All inclusive" in the Emirates"

• . Rest
• . Family with small children
• . 13 night stay
• . Sent from phone

The hotel is trying to be like All inclusive in Turkey, but cannot cope with such a large influx of people. Cleaning often came after lunch, when the child needed to sleep. True, we agreed with the reception and began to clean up before lunch))) in the restaurant there was continuous shouting and bustle, everyone was running around with plates in two long halls. The waiters simply don’t have time to serve and often forget about orders. Among the dishes: there is little meat, it is not prepared as usual for a European, the appearance of grilled turkey and beef is pleasing. In general, if you have children, it’s ok, but not great. If there are two people, choose a quieter hotel.

If you are traveling with small children, this hotel is suitable for you. The territory is quite large, there is a water park, a children's playroom, and two playgrounds. The sea is absolutely calm, warm, gentle entrance. Two outdoor heated children's pools and one indoor. The food is quite suitable for baby food; pasta, rice, potatoes, stew or nuggets are always available. The rooms are comfortable, large comfortable beds. I highly recommend the rooms at the Bay Club, direct access to the sea and pool, verandas with sofas.

Length of stay: November 2019

Russia

“The rest is great.”

• . Rest
• . Family with small children
• . 3 nights stay
• . Sent from phone

Supplement for late check-out, they keep asking for my hotel room

Food, cleanliness, children's water park.

Length of stay: November 2019

Overall a very positive place good territory, sea, staff. But there are such nuances: 1. It would be necessary to introduce labels for dishes - spicy not spicy, fatty not fatty. Half of the dishes are very spicy and it’s not clear what you’re getting until you try it....More ▾ Overall, a very positive place, good territory, sea, staff.

But there are such nuances:
1. It would be necessary to introduce labels for dishes - spicy, not spicy, fatty, not greasy. Half of the dishes are very spicy and it’s not clear what you’re getting until you try it. The children's menu has only 2-3 dishes, salad and ice cream, not very varied. Breakfast is also always the same. Although you definitely won't leave hungry.

2. Drinks are paid even with the Full board system. They say that this is the rule for all hotels in the UAE. Although juices and coffee are free for breakfast, the rest of the time (with the system full board) - for a fee. Compared to Turkey, Egypt, Spain, this is an incomprehensible limitation. The difference between Full Board and All Inclusive is about $100 per day per person. There is no point in taking All Inclusive if you are not going to drink alcoholic cocktails all day and night.

3. One day there was terrible cleaning. Our housekeeper Abu had a day off, he was replaced by some obviously idle guy, he did some cleaning, forgot to put on the water and change the towels. It turned out later that Abu was training for a promotion - he was training to become a reception manager (a very commendable system for developing personnel, but the staff who replace such valuable personnel also need to be trained).

4. It’s not clear why they inflate a large trampoline with slides in the morning and don’t let children use it until the evening, but in the evening they let them in, but the trampoline itself gets so hot in the sun that it’s impossible to ride and jump on it :) This is something ill-thought out in the hotel .

5. I don’t see any point in taking additional Bay club services (a separate restaurant with the same food, a separate pool, beach, etc.). The whole party is in the main pool and on the pirate ship, the food is the same. There is no point in overpaying; it’s just boring on an empty private beach and pool. The sea is the same. There is no value in additional services.

7. Swimming in the sea and all sorts of activities only until 19-00 (at the end of June there were). Then it gets dark and swimming is prohibited, although at this time it is best to swim, it is not so hot.
What I liked:
1. Cookie service is an excellent management idea; you can ask for warm cookies at any time. Children and adults are given free of charge in any quantity at the reception.

2. Lots of different activities - from mini-football, big chess, small and big tennis, funny mega-darts (with sticky hairy balls that you need to knock down with a long stick to get out), to all sorts of water activities (jet skis, buns and etc.).

3. The sea is very warm 28-32 degrees. All kinds of living creatures - crabs, fish, starfish. True, the swimming area is fenced off, so you won’t be able to swim everywhere. But be sure to take a mask, it’s interesting to dive there; if you get close to the rocks, there’s a ton of living creatures. Ideally, swim between 5:00 and 7:00, when Life Guard is still sleeping.

4. Very green area. Take a room in the Villas block (villas, Deluxe Sea View that’s what we called this category) it’s definitely on the ground floor - there will be a terrace with personal access to a green area with palm trees and grass: it’s very pleasant for children to walk complete delight, tumble, lie around.

5. Great pirate ship - 4 water slides(two smaller, two larger) for children 2.5 - 12 years old. Adults with small children are also allowed to ride (child in arms).

6. Overall I liked the staff. They are served by Indians, Thais, Kazakhs, Ukrainians, Russians, Pakistanis, Africans - everyone smiles, is very friendly to children, plays with cars, entertains them in every possible way, and helps parents.

7. I liked All inclusive - we were given half a day by mistake (we put on brown bracelets), we used the services to the fullest. They also deliver and take you from your room to the reception restaurant by car (for those who are lazy or may be injured, this is very useful). Delicious cocktails (not like in Egypt with fig water or with a lot of ice), they don’t skimp, they put everything in honestly, they pour it to the brim of the glass :)

8. I liked the embankment across the road from the hotel, the colored fountains there, and the large children’s playground. It's nice to take a walk here in the evening.

9. There is a Zoom Market supermarket a 10-minute walk from the hotel (on the premises of the Rixos hotel), the prices are very affordable. We found our President sour cream, Lactonia yoghurts and Ukrainian kefir here! :) Opposite our hotel, two more eateries opened - shawarma shops. Mostly locals hang out there.

10. It is best to take a taxi or rent a car, it will be cheaper. From Dubai it was an expensive trip by car (VIP class, Porsche Cayenne) $100, by taxi from the hotel to Dubai $45-50 (class car Toyota Camry). Drive 1 hour. It takes 2.5 hours to get to the mosque in Abu Dhabi by car, do the math yourself. But this is information for those who like to travel. The hotel provides a free transfer on the day of arrival and departure.

Overall, the holiday was a success, we swam in the sea and rode the slides. But in June-August it is very hot and high humidity, keep in mind, it will be like in a sauna.

Have a nice holiday everyone!

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A la carte/buffet restaurants: Vespa (for a fee): Italian restaurant, from 18:30-22:30.
The Anchor bar (for a fee): from 16:00-02:00.
Brasserie (for a fee): European cuisine, open from 18:30-22:30.
Restaurant opening hours: Monday-Sunday from 12:30-02:00. Advance reservations are required for restaurants.

Bar: Lobby bar: 24 hours a day
Sho Fee: located on the rooftop, open from 16:00-02:00.
Snacks & Sandwiches: 13:00-16:00 (Brasserie Terrace Bayview)

Opening hours of the main restaurant: Al Marjan: breakfast from 06:30-11:00, lunch from 12:30-15:00, dinner 18:30-22:30. Buffet.
International and local cuisine.

Power system: BB, HB, FB, AI, Dine Around

Comments: AI system operates from 12:00-00:00. Please note that only the drinks listed below are eligible for All Inclusive:
Coffee: coffee (excluding Arabic and Turkish coffee), tea, cold and hot chocolate.
Water: still and sparkling water.
Soft drinks: Coca Cola, Diet Coke, Fanta, Sprite, Ginger Ale, Soda,
Tonic Water, Bitter Lemon
Juices: mango, orange, pineapple, apple, sweet ice.
Beer: Kaiser Can, Amstel.
Alcohol: Gin, Vodka, Whiskey, Tequila, White and Dark Rum, Brandy.
Aperitifs: Campari, Cinzano Rosso and Bianco.
Wine: red, white and rose
Cocktails: Piña Colada, Tequila Sunrise, Screw Driver, Cuba Libra,
Tom Collins, Mojito.
Mocktails: Virgin Piña Colada, Fruit Fantasy, Passion Spritzer.
The All Inclusive meal plan will start with lunch. Lunch is included on the day of arrival or on
Departure day The All Inclusive package ends before 15:00 of your departure. To take advantage of All Inclusive benefits, you must wear a wristband.
Discount 60 AED per adult and 30 AED per child at A la Card restaurants: Brasserie, Vespa, Meze, Sanchaya and The Anchor B

"All Inclusive Dine Around":
Dine Around benefits are available from 12:00 to 3:00. The meal plan will start with lunch. Lunch is included on the day of arrival or on the day of departure. The Dine Around package will end by 3:00 pm on the day of your departure. You must wear a bracelet to take advantage of the following benefits:
Breakfast, *lunch, dinner at the Al Marjan Bay Club restaurant.
*Instead of a buffet lunch, snacks and sandwiches are served on the terrace in beer restaurant from 13:00-16:00 (except Fridays) with a discount of 60 dirhams per adult and 30 dirhams for children from the meal bill. A choice between the Al Marjan restaurant and a set dinner is included every day in one of the A la Carte restaurants:
Meze Sanchaya (except Sunday) dinner 18:30-22:30,
Vespa Brasserie (except Monday) dinner 18:30-22:30.
Advance reservation required. Dress code.
Drinks: the same drinks that apply to the All Inclusive system.
(Laundry, internet, minibar, room service, telephone calls and spa treatments are not included in the package).

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