Mercure Pattaya is located in resort area Pattaya, 500 m from the central beach and 4 km from Jomtien Beach, which is very popular among tourists. The Central Festival shopping center is 2.3 km away, with 7 floors of shops, bars and cafes, and the aquarium is 3 km away. Undersea world”, where more than 2,500 representatives of the local marine fauna live, and 5 km away is the “Temple of Truth”, a masterpiece of wooden architecture. Distance to international airport Utapao is 30 km away.
In a hotel
The three-star Mercure Pattaya is well suited for a romantic and family vacation, as well as for tourists who are attracted by attractions, shops and night life Pattaya. Gourmets will find 3 restaurants here: M Cafe, whose menu consists of Thai and Chinese cuisine, Bistro, where you can order French delicacies and wines, and the Italian restaurant Cappuccino with a terrace and access to the pool. You can listen to live jazz music over a glass of whiskey at the Rays Place bar.
Each morning at Mercure Pattaya will begin with a complimentary buffet breakfast, followed by a trip to the beach. Here you can do aquatic species sports - diving, horse riding motor boats and jet skis, windsurfing, snorkeling and fishing. After lunch, you should check out the golf club next door, and in the evening, swim in the pool, rent a bike, play billiards, book a massage, or relax in the sauna.
Guests of the Mercure Pattaya can also enjoy on-site parking, a business centre, a tour desk and a modern fitness room. There is wireless Internet access in the hotel's public areas.
Description of rooms
The Mercure Pattaya hotel offers 245 inexpensive rooms with interiors in the original Thai style and European-level equipment. Including air conditioning, safe, telephone, minibar, work desk, satellite TV and free Wi-Fi. For children, the rooms include cribs and video games.
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Mercure Hotel Pattaya 4* is located in the central part of Pattaya. A 15-minute walk to the famous Walking Street and the city beach. Beach chairs and umbrellas are available for a fee. Beach towels are free. The hotel is next to The Avenue Pattaya shopping and entertainment center. Modern hotel with stylish room decor. Offered: 97 superior (28 sq.m.), 134 deluxe (28 sq.m.), 8 family room (36 sq.m.), 12 family suite (32 sq.m.), 2 grand suite (72 sq.m.). Wifi is provided free of charge. 2 bottles of water daily free of charge, there is an electric kettle and bags of tea, coffee and sugar. The hotel has three restaurants serving delicious Thai and international cuisine and a jazz bar with live music. The hotel is 123 km from Bangkok Suvarnabhumi Airport, approximately 1 hour 25 minutes and 43 km from U-Tapao Airport, approximately 45 minutes drive. Recommended for families with children.
At the Mercure Hotel Pattaya on resort Pattaya They usually relax with friends, family, and children. The most popular months: December, January, October. The food, service and accommodation are rated very well.
Review rating
8.9 / 10 ONLINETOURS 4.4 / 5 TOPHOTELSBook this hotel
A French-style pâtisserie offering the finest selection of irresistible cakes, pies and breads to please even the sweetest of teeth with the promise of a truly authentic, fresh and delicious experience. Crafted with French tradition, baked with Thai Devotion
MCafe offers an eclectic selection of traditional Thai & International cuisine. With a choice of either alfresco or indoor dining, MCafe has the flexibility to suit your precise needs. The restaurant is open for private bookings or events only.
AQUA POOL BAR
Photo non contractuelle / Strictly non binding
Order a cold beer, a signature cocktail, a great cup of coffee or tea, or maybe a fresh juice or smoothie from our experienced mixologists.
Good location
Alexey O. Individual travelers - 05/02/2020 Verified reviews - ALL
Everything is great, the only disappointment is that all the sunbeds near the pool were constantly occupied
Allow me to express my gratitude for sharing your thoughts on the you had at Mercure Pattaya Hotel and for assessing the level of service provided and quality of food I am truly sorry to hear regarding the issue of sunbeds you have experienced during your recent stay with us. Allow me to inform you that the hotel is in the process of replacing and ordering new sunbeds for 2020. I have already pencilled in this project with the owner and management from last year as I noticed this was a major inconvenience for many of our guests. We hope all the new sunbeds will be in place before your next visit to the hotel. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Mr Khata Sinhaseni Cluster General Manager
Decent budget hotel
KirillO43 Short vacation with friends - 01/28/2020 Real TripAdvisor reviews
This hotel is suitable for picky tourists and budget holiday. Location -15 minutes to all parties, 3 minutes to shopping center with a dining room, McDonald's, Starbucks, etc. The hotel is not new, although they monitor the condition (they paint the walls, the air conditioner in the room is only 2 years old). The price/quality balance is excellent! A clean pool with a depth of 180 cm (this is rare). If the air conditioner blows into the bed, then with the remote control you can direct the air stream lower or higher. If you leave fruit skins in the room, then small ants come)
Our favorite hotel
Note: Customer reviews 4.1/5
Y. Couples - 02/12/2019 Verified reviews - ALL
Thanks to my favorite hotel for the amazing Honeymoon, we did not deliberate for long before we decided to return to the hotel again. Ideal location relative to the City Center, Fruit Market, pier and other frequently used places. We returned to the hotel two years later and were pleasantly surprised, the quality of cleaning has become much better, it is clear that the rooms are now being looked after more, the breakfasts have become more varied and tastier. If you are in doubt about whether to come here, here is a sign for you) Don’t hesitate!
Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager
Thank you, MERCURE PATTAYA!
Note: Customer reviews 4.1/5
Elena D. Individual travelers - 10/23/2019 Verified reviews - ALL
I'm staying at the hotel again because coming here feels like home. The hotel, of course, is not new, but it will provide you with comfort, a great location in the center of Pattaya, a gorgeous swimming pool and amazing staff - those very Thai smiles that are talked about so much, but which are often lost in the huge tourist flow in other places in Pattaya. Therefore, I choose MERCURE PATTAYA again. Thanks to all!
Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager
Good hotel, service and staff attitude
Note: Customer reviews 4.1/5
V. Families - 03/28/2019 Verified reviews - ALL
I really liked the pool, it was big, the child was delighted and so were we. There are also various entertainments: billiards, ping pong, table football, a room for children. Breakfast is good, but the main menu is the same every day, sometimes European dishes change.
Note: Customer reviews 4.1/5
Snezhana K. Families - 01/12/2019 Verified reviews - ALL
Thanks for the rest. Good food, clean pool, daily room cleaning. All liked it!
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
Note: Customer reviews 4.1/5
Paul Families - 01/01/2019 Verified reviews - ALL
Old, untidy room. Breakfast is not adapted for Europeans. No dairy or cheese
Allow me to express my gratitude for sharing your thoughts on the you had at the Mercure Pattaya Hotel and for assessing our Breakfast service. I am truly sorry to hear that the breakfast failed to live up to your expectations. Please rest assured that your feedback regarding the food variety along with the staff service has been conveyed to our Food and Beverage Manager and our Executive Chef, who are currently taking the necessary actions in order to improve the dining experience and the quality of our breakfast. Your constructive comments are of immense value in providing a focus for improvement of our breakfast service. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Jagan Lacsher General Manager
not bad, but the pool didn’t work, so we were a little disappointed, there were a lot of Indians
Note: Customer reviews 4.1/5
Anonymous Friends - 10/10/2018 Verified reviews - ALL
The girls at the reception are always friendly and quickly respond to all requests. Delicious and varied breakfasts. Indians are very noisy, but they are not asked to be quiet until one of the visitors begins to complain, although they could listen to music until 6 in the morning and knock on other people's doors at night.
Thank you for taking the time to tell us about your experience at Mercure Pattaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Once again, please accept my sincere apologies and rest assured I will be following up with the concerned Hotel departments. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager
I always stay at this hotel in Pattaya
Note: Customer reviews 4.1/5
D. Individual travelers - 09/05/2018 Verified reviews - ALL
Mercure network standard quality
Thank you for choosing Mercure Hotel Pattaya for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations on your first stay at our hotel. I will share your comments regarding the attentive service and assistance of our staff with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Amazing!
Note: Customer reviews 4.1/5
Elena D. Individual travelers - 04/18/2018 Verified reviews - ALL
Warm, cozy, soulful! Excellent breakfast, nice room. But the best thing is the swimming pool. I wouldn’t get out of it at all if it were possible. The only small negative is the poor Wi-Fi. Do something about the quality of the Internet, and the price of the hotel will not be reduced! Thank you all so much, it was great!
Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Clean, good location, good service
Note: Customer reviews 4.1/5
M. Friends - 06/03/2018 Verified reviews - ALL
Excellent service, made up ahead of schedule. Excellent room cleaning, no complaints.
Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
The worst chain hotel in the world
Note: Tripadvisor 4.0/5
Super-setch Couple - 09/01/2018 Real TripAdvisor reviews
The hotel absolutely does not correspond to the 4* category, nor does it belong to a well-known chain. I would like to add that after 2 nights of staying at the hotel, despite non-refundable tariff and quite high cost new year holidays(9,000 rubles per night, we booked about 12 nights), we moved to another Pattaya hotel. We also previously vacationed in a well-known chain on the island of Koh Chang, where the cost was not significantly more expensive, but the level of the hotel differed significantly. I absolutely did not like: 1. The furniture is old and cheap. The plumbing requires major repairs. 2. The walls in the shower and toilet are dirty 3. Bathrobes in the rooms have holes, towels are worn out to holes. 4. Breakfast is very poor: no porridge, almost never cheese, very poor choice (sausage, bacon, frankfurters, egg dishes, muesli). There were no tea bags, the coffee was disgusting. The omelette filling consisted only of tomatoes. 5. No privileges for program participants and birthday people during their stay. 6. Terrible uncomfortable sunbeds near the pool. The area around the pool is dirty, there is a smell of sewage from a nearby building. 7. There is no security at the hotel, at night drunken visitors took prostitutes to their rooms, no one stopped them at the hotel. But there were many families with children. I strongly recommend that the management of the chain pay attention to this hotel!!! This is a shame for Mercure!
Dear Super-setch, Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry for missing this opportunity to exceed your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager
I really enjoyed my vacation
Note: Customer reviews 4.1/5
Alexey (Z. Families - 12/20/2017 Verified reviews - ALL
Good afternoon, my name is Alexey, I’m staying at this hotel for the fourth time. The level of service is excellent. The hotel is clean and always in order. The staff is very responsive, always ready to help in any situation. I especially wanted to note the work of the manager named Tim (at the reception desk). He helped us in many matters, he speaks well English language, always very friendly and courteous, special thanks to him for this (Hello, Tim, if you’re reading this) Maybe it’s only thanks to him that we choose this hotel every time. Overall all the staff are very nice and friendly. This year they reconstructed the playground and children's pool, it left a good impression. In my opinion, the evening sea barbecues should not have been removed. I was also very disappointed by the increase in prices for cocktails and alcoholic drinks - you are losing customers! Last time I bought a lot more at the aquabar for myself and my family, we regularly ordered pizza (there were a lot of promotions: buy one, get the second free). Now there are no promotions, or there are very few of them, and prices have also been increased, so now it is not profitable for me and my family to buy at the hotel. This is upsetting. Also, as a wish, make more Russian TV channels on your TV, otherwise there are only 2 and that’s not enough. Overall, I am very pleased with the hotel, everything suits me, and if the opportunity arises, I will definitely return. Good afternoon, my name is Alex, rest in this hotel for the fourth time. The level of service is high. The hotel is clean and always in order. The staff is very helpful, always willing to help in any situation. I would particularly like to acknowledge the work of the Manager named Tim (on reception). He helped us on many issues, good command of the English language, always very friendly and helpful, for what separate thanks to him (Hey, Tim, if you read this) can only be thanks to him that we choose every time this hotel. Overall all the staff are very nice and friendly. This year has made the reconstruction of a Playground and children's pool, it left a good impression. In my opinion it should not have to do an evening boat barbecue. Also very disappointed with the rising price of cocktails and alcoholic drinks - you are losing customers! The last time I was quite active in aquamare for themselves and their families, regularly ordered pizza (there was a lot of stock: buy one get one free). Now stock no, or very few of them, and raised prices, so now me and my family are not profitable to buy the hotel. It's sad. Even as suggestions - make more of Russian TV channels on the TV, and it was only 2 and that"s enough. Overall, the hotel I liked, I like when an opportunity is definitely back.
Dear Mr. Z., Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be most grateful if you could share your experience on the famous review website, Trip Advisor. It would be great and precious help for us if other travelers could know about your feedback. To leave a review, please click on this link: http://bit.ly/2tbaLTD at your convenience, and we would be most grateful for your comments. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Everything is fine
Note: Customer reviews 4.1/5
Y. Couples - 11/24/2017 Verified reviews - ALL
I liked everything very much.
Dear Ms. B., Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be most grateful if you could share your experience on the famous review website, Trip Advisor. It would be great and precious help for us if other travelers could know about your feedback. To leave a review, please click on this link: http://bit.ly/2tbaLTD at your convenience, and we would be most grateful for your comments. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Lisitsin Dmitry I.
Note: Customer reviews 4.1/5
Dmitry I. Families - 11/19/2017 Verified reviews - ALL
IN this hotel This was not our first time on holiday. We come once every six months. We go to Pataya, as some say, as if we were going to a dacha; there is something to compare it with. We really like the hotel, firstly for its location, it is in the center and at the same time 50 meters from all the noise and hubbub, the hotel itself is quiet and there is no street noise at all. Secondly, there is its own area with a very nice swimming pool, and its own tropical oasis; I repeat, the hotel is located in the very center, everything is within walking distance. During our half a year of absence, we did a lot for the kids, near the pool, they installed a slide and much more, the grandson was happy. The rooms are cleaned daily and linen is changed. The staff does everything to the maximum to ensure that vacationers have a comfortable and enjoyable vacation. We will come here constantly, we really like it here, unless of course they raise the price tag, otherwise, as soon as you say something good, everything starts to become more expensive.
Dear Khun L., Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
Everything is fine
Note: Customer reviews 4.1/5
S. Families - 30/10/2017 Verified reviews - ALL
The staff is very friendly, the room is cleaned daily, clean and tidy
Dear Khun S., Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be most grateful if you could share your experience on the famous review website, Trip Advisor. It would be great and precious help for us if other travelers could know about your feedback. To leave a review, please click on this link: http://bit.ly/2tbaLTD at your convenience, and we would be most grateful for your comments. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Dear Ms. E., Thank you for sharing your thoughts with us. I truly appreciate your kind and constructive comments. We apologize for the inconvenience caused due to the noise. Allow me to inform you that we are in the process of renovating and upgrading some of our facilities in order to enhance customer experience with a refreshed and more modern public space. We are planning to complete this project by end of next month, and most of the very noisy works have already been done. May I suggest that next time you face a similar problem, please do not hesitate to contact our front office staff. I am sure they will be more than happy to accommodate your needs and make your stay peaceful. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure Pattaya service Yours sincerely, Jagan Lacsher General Manager
WE ARE HAPPY!
Note: Customer reviews 4.1/5
T. Couples - 04/07/2017 Verified reviews - ALL
Everything is great at the hotel. We really liked everything. The staff is absolutely amazing. Food GOOD! The only thing that brought discomfort was the Chinese residents))) There were so many of them and very noisy. But in general, THANK YOU SO MUCH FOR YOUR SOUL HOSPITALITY AND FOR YOUR SMILES!!! WE are glad that we visited your hotel. Wait for us again. Bye)))
Dear Ms. S., Thank you for choosing Hotel Baraquda Pattaya MGallery by Sofitel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be most grateful if you could share your experience on the famous review website, Trip Advisor. It would be great and precious help for us if other travelers could know about your feedback. To leave a review, please click on this link: http://bit.ly/2t8ufHI at your convenience, and we would be most grateful for your comments. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Latest reviews: 20
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