Electronic check-in for a Pegasus Fly plane. Pegas Fly Airlines (Icarus)

The Pegasus self-registration machine will help you complete the registration procedure quickly and easily.

Check-in machines are equipped with touch screens, which allows you to conveniently select your destination, complete the check-in process faster, and receive your boarding pass and proceed directly to the boarding gate.

You can use the machine to check in 20 hours before departure. In addition to the self-check-in machine, you can also receive your e-tickets purchased from our agencies, call centers or our website.

Pegasus self-check-in machines are currently available for passengers flying without luggage from Adana, Ankara, Antalya, Bodrum, Dalaman, Istanbul (Ataturk), Istanbul (Sabiha Gokcen), Izmir, Konya and Lefkosa - Ercan Airport.

Passengers will be able to use Pegasus self-check-in machines in all Pegasus-flying cities in the near future.

Airport check-in

You must be at the airport at least 2 hours before departure to avoid problems with your flight. Check-in for Pegasus flights closes 45 minutes before departure for domestic flights in Turkey and 60 minutes before departure for international flights. Passengers who do not have time to check in for a flight at the specified time lose the right to carry out this flight. At the time of check-in, passengers are required to carry a photo identification document (such as national ID, driver's license, marriage certificate) for flights to domestic flights in Turkey and a passport for international flights. Passport and ID are required for flights to Northern Cyprus, driving license will not be accepted. Children under 18 years of age traveling to Northern Cyprus with a national Turkish ID card must have a power of attorney from their parents. This power of attorney must be certified by a notary or official authorities. Children under 18 years of age traveling with their mother must have a power of attorney from their father; If children under 18 years of age are traveling with their father, they must have a power of attorney from their mother. Passengers will not be allowed on the flight if these conditions are not met.

Pegasus Fly Company ( Pegasus Fly) is a well-known Russian carrier that operates regular flights and charters to many destinations. The central office is located in Krasnoyarsk (Emelyanovo airport). The airline works with the tour operator Pegas Touristik, therefore most of flights are carried out by order of this company. How to check in for flights? What are the features of completing this procedure online? We will also consider the Pegasus Fly charter schedule.

Registration for Pegasus Fly charter

Registration for Pegasus Fly charter is underway:

• In 2 hours for domestic flights.
• In 3 hours for international flights.

Online check-in is available for departure from many Russian cities, including Arkhangelsk, Irkutsk, Tyumen, Ufa, Perm and others.

Check-in for regular flights is carried out at Sheremetyevo Airport (terminal D). There are special counters numbered 93 and 99 for this. To clarify the departure time, you must pay attention to the inscriptions on the receipt - the local time is always indicated.

Terms and benefits of online registration for a Pegasus Fly charter

To complete online registration for a Pegasus Fly charter, three conditions must be met - availability of an electronic ticket, departure is carried out from the city specified in the list of the air carrier. In addition, the company's client must not transport animals with him.

The advantages of online registration include::

• The ability to perform all procedures in your favorite chair or at your desk.
• A chance to choose the most comfortable seat in the cabin.
• The ability to print your boarding pass and save time.

Please note that online check-in for a Pegasus Fly charter (as well as for a regular flight) starts 24 hours before and must be completed an hour before departure. If you need to check in hand luggage or baggage, you need to go to a special counter.

Online charter registration is not available in the following cases::

• The child travels without parents (accompanied service).
• Transportation by a group (from nine people).
• The need to provide a seat for a client with a baby under 2 years old or a cradle.

To board, the passenger must have a boarding pass - you can print it yourself or receive it directly at the departure airport. This must be done no later than 40 minutes. It is worth considering the need to pre-register your luggage.

When completing online check-in for a charter or regular Pegasus Fly flight, you are allowed to change your seating position in the aircraft cabin. To do this, click on the button with the selected location, define a new location in the cabin and save the data. If you were unable to change your ticket online, you can do it directly at the airport, at a special counter.

If check-in takes place at the airport, security checks, passport checks, and customs clearance are required. These nuances must be taken into account, because boarding of passengers on board the airliner ends 20 minutes before departure.

To register for a charter or regular flight online, you should familiarize yourself with the rules for the transportation of dangerous goods and behavior on board in advance.

Pegasus Fly charter schedule (including to Phuket)

When searching for a ticket, there are a number of other points to consider:

• In the surname column, you must indicate data without capital letters, in one font.
• The e-ticket number will have 13 digits.
• If you are studying the Pegasus Fly charter schedule, pay attention to the number of numbers (there should be four). Enter 0000 before the ticket number.
• If the flight is regular, the number contains three digits, and before the ticket number you should indicate 216 or 770. Regular flights can also be recognized by the first digit 8.

The exact schedule of Pegasus Fly charters can be found on the official website of the airport. For example, from Emelyanovo there are flights to Antalya, Phuket, Sochi, Tunisia and other cities. Charter to Phuket is carried out from Novosibirsk and from other cities.

Icarus is one of the Russian air carriers, which is based at the Krasnoyarsk airport called Emelyanovo. It regularly carries out long-haul passenger flights. Note that the company has branches in the capital and Khabarovsk.

The agency was founded in 1993. At that time, the Mi-8 helicopter was mainly used to transport cargo and patrol forest disasters. At that time, the airline's headquarters were in Magadan. Only in 2013 it was bought out, after which it moved to Krasnoyarsk. Since April of that year, the airline began serving charter flights, updated its aircraft and introduced new aircraft options. Today, Ikar actively operates flights to Russian cities, even to such distant ones as Khabarovsk, Blagoveshchensk, Surgut, etc. Thus, you can purchase air tickets to Far East, bypassing long train rides or plane transfers. The carrier offers direct and fast flights at any time of the year.

The Ikar airline fleet includes 8 airliners. Average age - 17 years. It is noteworthy that several aircraft of the brand Boeing 767-300, which are in the carrier’s arsenal, are painted in branded livery of this company. Thus, they are easy to recognize among the rest.

Overall, Icarus is constantly experimenting, adding aircraft to its fleet, introducing new services and much more. Every year, millions of people use the services of this agency. The airline develops profitable routes and often offers seasonal discounts to its customers. All aircraft provide reliable comfort and safety in the air, so you can safely set off on your flight.

Contact us

Anyone who wants to use the services of this airline can always get in touch with the managers and learn from them all the information they need. Ikar Airlines hotline phone number: +7 391 200 80 70 . It is worth noting that the official website of the Ikar airline is on this moment absent. There is an email address through which you can find out all the details you are interested in. It is advisable to start preparing for the flight 1-2 months before departure. This is convenient for several reasons:

• it is possible to choose the most profitable flight;
• you can save on airfare;
• You can clarify all points of interest regarding luggage and documents, and then begin preparing them.

If you buy tickets before departure, you will have to overpay several thousand rubles. Of course, this is not profitable, so it is better to book them as quickly as possible.

You can check in for a flight operated by the carrier at the airport. Online check-in for an Icarus airline flight takes place on the website http://pegasfly.ru/. There is a very convenient service and a clear menu, so going through the procedure will not be difficult even for an inexperienced user.

Services

Like any other air carrier, Icarus offers its customers a wide range of different services. There are paid and free options. Let's look at the main ones:

1. Escort of minor passengers. If suddenly parents are unable to accompany child (5-12 years old) during a flight, they can always contact the Ikar company, which provides a service for transporting passengers under 18 years of age. You just need to give your consent in writing, as well as attach some other certificates that the employees will require, after which the flight attendant will take responsibility for accompanying the minor passenger.
2. Selection of places. Passengers always have the right to choose seats in the cabin. However, you will have to pay a little extra for such a service. Airline employees always help pregnant women, the elderly and disabled people in choosing the most suitable seats on the plane.
3. Free special meals when purchasing a tour. In this case, passengers are entitled to free vegetarian and dietary meals, and young mothers are entitled to baby food. Please note that absolutely all passengers are offered sandwiches, tea, coffee and refreshing drinks during the flight.
4. For baggage transportation up to 20 kg no need to pay, but tariffs apply for overload. Hand luggage must weigh no more than 5 kg. It is noteworthy that many other airlines have much lower standards. If you travel in business class, then the current standards increase by 10 kg.
5. Passengers are also offered blankets, pillows and amenity kits. Of course, this does not apply to those flying economy class.

Ikar Airlines: passenger reviews

Based on the reviews of passengers who used the services of Icarus, the following advantages of this air carrier can be identified:

• easy landing and comfort during the flight. None air pockets are not felt.
• good-natured and polite crew;
• comfortable and comfortable seats on the plane;
• clean interior;
• cheap carbonated drinks;
• the ability to use electronic devices throughout the flight.

Unfortunately, there are some complaints. True, there are only three of them:

• frequent flight delays;
• tasteless food;
• Slow communication with company employees.

Some users complain that they need to send messages several times, as well as make several calls in order for managers to contact them, explaining all the details of interest. Every year “Icarus” is modernized and improved. It is likely that soon all the above shortcomings will be taken into account, due to which the number of clients will increase several times.

In contact with

For regular passengers of Pegasus Fly airline, check-in for a flight is a matter of a few minutes, because they know the carrier’s conditions and do it quickly and wisely right choice. How can I register? How does Pegay Fly online check-in differ from the usual procedure, and what airline requirements do you need to remember? Let's consider these features in detail.

"Outdated" version of electronic registration

Since the end of March 2017, charters of the carrier Pegas Fly have been flying from Moscow (Sheremetyevo Airport). Consequently, passengers can check in for their flight here and go through all the necessary steps. This is an alternative way electronic registration, which is used by many Pegasus Fly clients.

All procedures are carried out at special counters, from where the aircraft takes off. For domestic flights, the time reserve should be from 2 hours or more, and for international flights - from 3 hours. The disadvantage of this method is the need to arrive at the airport in advance and stand in line to undergo the necessary procedures.

To check in for a flight to Sheremetyevo, you need to find terminal “D” and go to one of the counters (93 or 99). Please note that only local time is indicated during the checkout process.

Conditions for online registration on the official website of Pegasus Fly

People who are accustomed to saving time and using every minute profitably prefer another option - registering on the official website of the Pegasus Fly airline online.

The following conditions must be met:

• Availability of a travel document issued via the Internet. Online registration takes place at electronic ticket.
• The passenger travels in one of the directions indicated in the table. This may be regular or chartered flight(doesn't matter). When making transit flights, you will not be able to check in online at an “intermediate” airport.

• The passenger travels without animals and does not belong to a special category of clients (unaccompanied children, disabled people and others).

Checking in for an Icarus (Pegasus Fly) flight: benefits

Peges Fly customers should be aware of the benefits they receive when choosing online check-in with an e-ticket. The following bonuses are worth highlighting:

• No connection to the airport. All activities are carried out via a computer connected to the global network. This is very convenient and saves time.
• begins one day (24 hours) and ends an hour before the aircraft departs.
• Unlike the classic procedure, when you have to put up with an automatically selected location, here you can do this work yourself. There is a chance to choose a comfortable seat in a suitable part of the aircraft cabin.
• The ability to print the ticket immediately after online registration on the official website of the Pegas Fly carrier, and then use the document at the airport.

When is it not possible to register online?

Ikar Airlines imposes a number of restrictions that do not allow you to check in online. So, if you have luggage on hand or hand luggage You will have to go to the registration desk to register your belongings. It is also worth highlighting a number of other restrictions:

• Transportation of a group of people (10 people or more).
• Need for a cradle (when flying with a baby under 2 years old).
• When accompanied by a passenger (disabled person, child).
• Providing a seat for a person traveling with a child under 2 years old.

At the gate, the airline customer must present a ticket. If, after registering on the official website of the Pegasus Fly airline, you were unable to print your boarding pass, you should contact the carrier’s employee at the counter and ask him to do this work. Please note here that check-in closes 40 minutes before the ship's departure. When checking in luggage, it is worth studying in advance the standards set by the carrier.

What else needs to be considered?

During the online registration process on the Icarus (Pegasus Fly) website, a number of points must be taken into account:

• If desired, the passenger has the right to change the seat that was previously selected. To do this, you need to go to the aircraft diagram, select a different seat and save the changes.
• Please note that you will have to go through security control at the airport, so it is advisable to arrive early.
• The seat chosen during electronic check-in is retained by the passenger, but the airline reserves the right to adjust it if there is an urgent need.

• To exchange or return a ticket, it is recommended to contact the place where you purchased your boarding pass.
• Before going through all the procedures, you should study the baggage allowance and rules of behavior on board.
• If you don’t have your ticket number at hand, you won’t be able to check in online for Pegasus Fly.
• Please note that the boarding document number contains 13 digits. When entering a number, enter before the main character set. “000” - for charters (four digits in the number), “216” - regular flights (the number starts with an eight), “770” - also for regular flights (three digits in the number).

Free baggage allowance

Checked baggage

The following free baggage allowance rules have been established:

• when booking a tour from March 15, 2019 and later for departures from May 1, 2019:
  Economic- 1 place up to 15 kg
  Business- 1 place up to 30 kg
• when booking a tour before March 15, 2019 and departing both before and after May 1, 2019:
  Economic- 1 place up to 20 kg
  Business- 1 place up to 30 kg

Hand luggage

The following carry-on baggage standards have been established for domestic and international routes:
maximum dimensions based on the sum of three dimensions and each dimension in particular do not exceed 115 cm (55x40x20 cm).

On certain routes and for certain fares there may be exceptions to the standard conditions of free baggage allowance. The passenger will be notified of them when booking transportation.

Free baggage and hand luggage allowances apply to adult passengers, children from 2 to 12 years old and children under 2 years old with a seat provided.

For children under 2 years of age traveling without a separate seat, only a free baggage allowance is allowed, which is 1 piece weighing no more than 10 kg and the sum of three dimensions no more than 203 cm. Hand luggage is not provided.

Combining two pieces of luggage into one is possible with a total weight of up to 30 kg.

The free baggage allowance does not apply to:
– the passenger’s belongings, regardless of their name and purpose, the dimensions of which when packed exceed 203 cm (the total size of the three dimensions of each piece of luggage), such luggage is considered oversized;
– hand luggage weighing more than 10 kg or dimensions that in the sum of three dimensions exceed 115 cm (55x40x20cm).
– passenger’s belongings, regardless of their name and purpose, weighing more than 30 kg per piece, but less than 50 kg, such baggage is considered heavy. Baggage of greater weight is checked in and transported as cargo;
– pets (birds), service dogs and food for the animal, with the exception of guide dogs accompanying blind passengers.

Transportation of the above-mentioned baggage is paid based on its actual weight according to published baggage tariffs, regardless of the passenger’s other items transported as baggage.

At check-in, the Passenger is required to present for weighing all the items he is carrying, with the exception of items that he may need during boarding, disembarking or during the flight:

• coat, fur coat, cloak or blanket;
• holdall;
• book, magazine, newspaper;
• medicines, personal hygiene items;
• handbag or folder;
• food for the child in flight;
• baby cradle for a child up to 1 year;
• umbrella or cane;
• folding chair (stroller) for a disabled person, etc.;
• diplomat/briefcase;
• amateur photo and video equipment,
• bouquet of flowers;
• laptop computer (notebook, 1ap-tor).

• Regardless of the actual dimensions, the passenger's special items listed below are considered as individual pieces of baggage having a total of three dimensions of 135 cm:
  • sleeping bag; backpack, satchel or hiking bag; one pair of skis with accompanying equipment; bag with golf equipment; bike; one pair of water skis; fishing equipment; sports equipment (bow, crossbow, sports arrows) and related equipment, weighing no more than 5 kg; a musical instrument whose length does not exceed 100 cm.

• Free baggage allowances do not apply to:
  • for the Passenger's belongings, regardless of their name and purpose, the packed dimensions of which exceed 160 cm (the total size of three dimensions of each piece of luggage); for the Passenger's belongings, regardless of their name and purpose, weighing more than 20 kg per piece; for a TV, tape recorder, stereo system, PC weighing more than 10 kg per piece; for flowers, plant seedlings, food herbs, dried plants, branches of trees and shrubs with a total weight of more than 5 kg; for courier correspondence and parcels; on animals, with the exception of a guide dog accompanying a blind/deaf passenger.

Transportation of the specified items, plants and correspondence is paid as transportation excess baggage according to their actual weight, regardless of the number of other items of the Passenger carried as baggage.

Excess baggage

The passenger is obliged to pay for the transportation of baggage, exceeding the free baggage allowance (15kg), at the established tariff valid on the day of payment, for the entire transportation to the destination.

The weight of a piece of excess baggage must not exceed 30 kg. Baggage exceeding the specified weight is registered as cargo according to the rules for the carriage of goods.

Transportation of special luggage

Binoculars, radio receivers and radio transmitters, photo and film equipment are accepted for transportation only when packed in suitcases or boxes. The passenger is not allowed to have these items with him or use them while on board the aircraft. As an exception, you are allowed to carry video cameras and film and photographic equipment without the right to use them during the flight.
Batteries, with the exception of stationary ones, must be removed from radio equipment.
In order to prevent interference in aircraft communication and control systems during flight, Passengers are prohibited from using electronic games, portable photo and video cameras, VCRs, portable mobile phone, radio station, transistor radio and other electronic emitting equipment, except for hearing aids, cardiac equipment, electronic alarm clocks, calculators, laptop computers and portable tape recorders (players).

Ski equipment
A set of ski equipment includes: 1 pair of skis or a ski board, poles, boots and is transported free of charge if the total weight of transported luggage, together with ski equipment, does not exceed the established free norms for this destination.
If there is a total excess baggage and the maximum weight of ski equipment (skis or ski board, ski poles, boots) is no more than 15 kg, then one set is subject to payment for 3 kg or according to the actual weight (whichever is less), and the actual excess is also subject to payment place(s) of baggage to be checked in.

From the last Sunday of October to the last Sunday of March, on the carrier's regular flights, in addition to the free baggage allowance, regardless of the class of service, free transportation of one set of equipment (ski/ski/snowboard) is allowed. The equipment set includes: one pair of skis with one pair of poles (or snowboard), as well as additional equipment (helmet, goggles, special clothing and shoes) with a total weight of no more than 10 kg, without size restrictions. The set of equipment must be packed in a special case; a pair of boots can be packed separately. Passenger baggage must be weighed separately from ski equipment and the general baggage rules apply. Ski equipment over 10 kg per passenger is paid at the current rates for excess baggage on this route. In case of combining the norms for transporting ski equipment, the weight of one piece should not exceed 32 kg. A piece of baggage over 32 kg is considered oversized baggage and is paid at the excess baggage rates for this route, based on the actual weight, regardless of total number passenger's luggage. Transportation of ski equipment does not require carrier confirmation.

Golf equipment
A set of golf clubs is transported free of charge if the total weight of the transported baggage, together with the golf set, does not exceed the established free standards for this route. If there is a total excess of baggage (the maximum weight of a golf set is not more than 15 kg), then one set is subject to payment only for 6 kg or according to the actual weight (whichever is less), and the actual excess of the piece(s) of luggage subject to check-in is also subject to payment.
If the set exceeds 15 kg, then each additional kilogram is subject to payment at current tariff payment for excess baggage on this route.

Water equipment (water skis, surfboard)
A set of water skis is transported free of charge if the total weight of the transported baggage, together with water equipment, does not exceed the established free standards for this route.
If there is a total excess baggage and the maximum weight of water equipment (skis or surfboard) is not more than 15 kg, then one set is subject to payment for 3 kg or according to the actual weight (whichever is less), and the actual excess baggage piece(s) is also subject to payment subject to registration.
If the package exceeds 15 kg, then each additional kilogram is subject to payment at the current rate for excess baggage on this route.

Transportation of hockey sticks and athletics poles
Carriage of hockey sticks and athletics poles is not included in the free baggage allowance and is charged at the oversized baggage rates established in each of both baggage systems.

Transportation of musical instruments
Transportation of musical instruments is carried out both in the luggage compartment and in the passenger compartment.
When transporting musical instruments in the passenger cabin, the transportation rules for baggage carried in the passenger seat apply.

Transportation of wheelchairs
Wheelchairs with dry-charged batteries are transported in the luggage compartment, provided that the battery is disconnected, the battery clamp is insulated to prevent accidental short circuit, and the battery is securely fastened to the wheelchair. Wheelchairs with gel batteries can be transported without disconnecting the battery, provided that the battery terminal is insulated.
Transportation of wheelchairs with electrolyte batteries type is carried out in the luggage compartment, provided that the battery is disconnected, the battery clamp is insulated, the battery is packed in a container with absorbent material and marked accordingly.
The aircraft commander must be informed of the location where the electrolyte battery is loaded.

Transporting a bicycle
The bicycle must be checked in and packed as oversized luggage; it must be assembled and packed in a case.
Transportation of a bicycle is free if the total weight of the transported luggage, including the bicycle, does not exceed the established free standards (weight no more than 20 kg, total size of three dimensions no more than 203 cm) in this direction.
If the weight of the bicycle and other luggage is more than 20 kg, but not more than 32 kg, then for each kilogram of excess weight you will be charged at the established rate.

Items and substances not accepted for transportation

• To ensure flight safety, they are not accepted for transportation as baggage. the following items and substances that may cause harm to passengers, aircraft or property on board the Airline's aircraft:
  • gas canisters and cartridges for gas pistols (revolvers) filled with nerve-paralytic and tear effects; explosives and objects filled with them, means of explosion, ammunition, illuminating substances and missiles; compressed and liquefied gases, gases for household use (butane-propane, etc.); toxic poisonous and irritating substances; flammable solids and liquids; caustic corrosive or oxidizing materials and substances; magnetized materials; radioactive materials; briefcases and suitcases equipped with safety devices, mercury and other substances, cargo and objects that fall under the characteristics of the above-mentioned substances, cargo and objects that raise doubts about the safety of their transportation and can be used for arson, explosion or threatening the lives of passengers and crew members aircraft.

• The list of substances and items prohibited for passengers to transport on civil aircraft is established by the International Organization civil aviation(ICAO).
  • biological preparations (canned blood, etc.); animals and birds, fur-bearing animals and reptiles (snakes); fish seed, bees and other insects.

• Items that, in the opinion of the Airline, due to their weight, size or other characteristics are not acceptable for transportation as baggage;
  • items the transportation of which is prohibited by laws, regulations, rules and regulations of government bodies of the Russian Federation, as well as the country to, from, or through the territory of which transportation is carried out.

Items and substances accepted for transportation in limited quantities

• Passengers may carry the following substances and items in limited quantities and with the permission of the Airline:
  • alcoholic drinks (wine and vodka products) in undamaged commercial packaging in the amount of 2 liters (4 containers) per Passenger; perfumes, colognes in the amount of 100 ml per Passenger; medicines and toiletries in quantities not exceeding 0.5 kg or 0.5 liters per Passenger: nail polish, hair liquid in aerosol packaging, as well as refreshing liquids with an alcohol-varnish base in undamaged factory packaging in an amount of 0, 2 liters per Passenger; lighters and liquefied gas cans for lighters – 1 can per Passenger; medical thermometers (thermometers) no more than one per Passenger; mercury tonometers in standard cases, no more than one per Passenger; mercury barometers and manometers, packaged in special sealed containers; small cylinders of oxygen or air gas needed for medical purposes; dry ice in the amount necessary to cool perishable products carried by the Passenger; vinegar essence 0.5 l per Passenger; tobacco products for personal use 200 pieces.

Additional weighing of hand luggage - Cam Ranh (Vietnam)

Attention! Due to the ongoing problems with overweight hand luggage, additional weighing of hand luggage before boarding the plane was introduced, which is carried out on certified electronic scales. Only goods purchased in DUTY FREE stores, of which there are only 2 in the departure hall of Cam Ranh Airport, are not subject to re-weighing. These goods must be Packed in sealed polyethylene with appropriate symbols. Please note that in the departure area, in addition to official DUTY FREE stores, there are shops selling coffee, tea, souvenirs, etc.”

Children's flight

The passenger has the right to carry a child under 2 years of age without providing a seat.
The ticket must indicate the child's date of birth. A passenger accompanying a child is required to present to the Airline (or an authorized agent) a document confirming the age of the child when purchasing a ticket and upon check-in. The airline (or its authorized agent) has the right to verify the age of the child. The age of the child is determined separately for each transportation segment.

Flight of unaccompanied children

Unaccompanied minors (UM) – children aged from 5 to 12 years who are traveling without parents and unaccompanied by an adult passenger under the supervision of the carrier, in accordance with the current rules of the airline. At the request of parents (guardians), the service is applied to children from 12 to 16 years old.

Conditions of acceptance for transportation.

• A child is accepted for transportation unaccompanied if:
  • there is prior consent from the airline to transport an unaccompanied child;
  • accompanying persons remain with the child at the airport of departure until boarding the plane;
  • the child will be met at the airport of arrival;
  • transportation of the child is paid in accordance with the current rules and tariffs.

The service for accompanying children aged 5 to 12 years is mandatory, from 12 to 16 years old it is provided at the request of parents/guardians.

• Unaccompanied child accepted for transportation if available:
  • air ticket;
  • a foreign passport and/or visa depending on the rules of the country of entry or country of residence;
  • notarized Consent of at least one of the parents, adoptive parents, guardians or trustees for the departure of a minor citizen of the Russian Federation from Russia, indicating the period of departure and the state to which he is leaving.

If one of the parents, adoptive parents, guardians or trustees declares his disagreement with leaving Russian Federation a minor citizen of the Russian Federation, the question of the possibility of his departure is resolved in court.

Unaccompanied children are accepted for transportation only after the parents (legal representatives) have completed and signed an application for transportation of an unaccompanied child and an application for an unaccompanied child.
According to Article 20 of the Law of the Russian Federation “On the procedure for leaving the Russian Federation and entering the Russian Federation,” children - citizens of the Russian Federation under 18 years old, flying unaccompanied, in addition to having a foreign passport with a visa (for international transportation), which is obligatory for all children, must have a notarized (or at the consulate) consent (power of attorney) to travel from one of the parents, guardians, adoptive parents or trustees. If the child leaves for a period of more than 3 months, this consent must also be certified by the guardianship and trusteeship authorities. A note is made on the air ticket about the presence of a power of attorney (consent) under the signature of the person purchasing the air ticket, an “Unaccompanied Child” tablet is issued, an envelope with an application for the transportation of an unaccompanied child and an application for an unaccompanied child.

Maintenance procedure

At the departure airport
The agent registers the unaccompanied child as a regular passenger and makes a corresponding note in the automated control system.
It is preferable to choose a window seat that provides the opportunity to observe and care for the child during the flight. Unaccompanied children are not permitted in emergency exit rows, near kitchens, restrooms, or emergency equipment areas.
The service company employee responsible for boarding receives the child from the accompanying person, signs the application and bears personal responsibility for the child until he is handed over to the responsible flight attendant.

At the transfer (transit) airport.
Upon arrival at the transfer airport, the child is handed over by the flight attendant to the service company employee meeting the flight, after which he is personally responsible for the child until he is handed over to the flight attendant of the next flight.

At the airport of destination (arrival)
Upon arrival at the destination airport, the child is handed over by the flight attendant to the service company employee who meets the flight, after which he is personally responsible for the child until he is handed over to the greeters. The agent has the right to transfer the child only to the person indicated in the application as the “receiving person.”

Services for unaccompanied children upon arrival
Upon receipt of information about the arrival of an unaccompanied child, an employee of the service company accepts the child with accompanying documents from the flight attendant, and after passing through passport control, the personnel serving passengers in the arrival hall arranges for the child to be handed over to the greeters.

• The procedure for handing over a child includes:
  • announcement through the airport announcer of information about the need for persons meeting the child to arrive at customs control in the arrival hall;
  • organizing the delivery of the child’s luggage to customs control;
  • checking documents to ensure that the name of the person meeting you meets the application for transportation of the child;
  • transfer of the child and his luggage to the meeting persons with paperwork.

In the absence of a greeter, the staff of the service company takes measures to find greeters, place the child for rest and food, and determine further actions.

At international airports, unaccompanied minors are processed in accordance with applicable local regulations.

Traveling for pregnant women

Pregnant women are not sick passengers. A pregnant woman must determine the possibility of using it herself. by air, based on your state of health.

Transportation of pregnant women is carried out under the condition that the carrier is not responsible for possible consequences and/or deterioration of health associated with their by air, except for cases where such consequences and/or deterioration in health were caused by the culpable actions (inaction) of the carrier.

For flight safety reasons, it is prohibited to place pregnant women near emergency exits.

Priority seats for pregnant women on board are row No. 5.

Flight of passengers with disabilities

Transportation of disabled and sick passengers

When transporting a sick or disabled Passenger, the Airline must be provided with a medical report signed by a doctor prior to the flight, containing permission to transport him by air, as well as special requirements for the conditions of carriage of such a Passenger.

Transportation of a disabled or sick person is carried out under the condition that the Airline does not bear any liability to the Passenger for its consequences for him, which is certified by the Passenger's warranty.

After a sick Passenger/disabled person is boarded for a flight, the Airline must notify ground staff at transit, transfer and destination points about the presence of a sick Passenger and/or disabled person on board the aircraft.
In cases where the patient cannot be moved from a stretcher to a chair, the possibility of his transportation is determined by a preliminary agreement between the Airline and the person accompanying the patient.

The airline has the right to refuse to transport a patient on a stretcher if there is no aircraft conditions necessary for the transportation of such patients.

For sick and disabled people, medications, a folding chair (stroller) transported in the cabin, and crutches are transported free of charge and are not included in the free baggage allowance.
A passenger transported with an electric wheelchair is allowed to be transported with an accompanying person, while the electric wheelchair is transported on the aircraft as regular checked baggage.

The airline provides information to the destination or transfer point that there is a Passenger with a wheelchair on board. This information indicates the name of the Passenger, the location of the stroller and separately located electric batteries.

In order to ensure flight safety, meet technical or operational requirements, the Airline may limit the number or refuse to transport sick (disabled) passengers on any of its flights, even if qualified escort is available.

Transportation of blind/deaf passengers

When transporting a blind/deaf Passenger, the Carrier must be presented with the relevant documents (pension certificate, certificate of special training for a guide dog). A blind/deaf Passenger is transported with an accompanying person or accompanied by a guide dog. If there is no accompanying person, the agent, when reserving a seat for a blind/deaf Passenger, must warn the Airline about this fact in order to assist such Passenger during check-in and delivery to the aircraft.

When a blind/deaf Passenger is accompanied by a guide dog, the dog is allowed to travel free of charge in the economy class passenger cabin of the aircraft in excess of the free baggage allowance. The passenger must have documents confirming the ownership and training of the dog; the dog must have a collar and muzzle. A passenger with a dog is placed in the rear rows of seats in the passenger compartment, and the dog must be tied to the owner's seat at his feet.

Transportation of animals

Transportation of animals is carried out only after prior agreement with the airport. Less than 5 days before departure, you must send a request for confirmation of the transportation of animals to the following address: .

Transportation of animals, birds, guide dogs and service dogs on airline flights is carried out only in economy class as unchecked baggage (carry-on baggage) in the aircraft cabin. Transportation of pets (birds) and service dogs in the luggage and cargo compartment of the aircraft is not carried out.

The weight of the transported pet and container (cage) should not exceed 8 kg. The dimensions of the container (cage) should not exceed the aspect ratio: length no more than 60 cm, width no more than 35 cm, height no more than 20 cm.

The passenger is obliged to inform the airline or its agent about the transportation of pets (birds), guide dogs, service dogs when booking transportation or purchasing passenger ticket, but no later than 48 hours before the flight departure time.